Junior Compliance Manager

Workplace: Gdańsk

Amazon.com operates in a virtual, global e-commerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, e-commerce platforms, web services for developers. Amazon's mission is to be earth's most customer-centric company.

The Product Assurance teams ensure that Amazon meets safety and regulatory standards.

Compliance Operations (C-Ops) is part of Product Assurance, Risk & Security (PARS) organization within Amazon. C-Ops collaborate with different teams to assure we obsess over the safety of our customers and mitigate risks of the products, which are sold on Amazon and their exposure to unsafe non-compliant products. This involves analyzing product documentation, testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.

Key job responsibilities

A Compliance Manager will be responsible for managing and supporting operations across programs whose charter is to protect Amazon customers from products that don't meet compliance requirements. Duties may include defining, applying, and defending regulatory, policy and contractual requirements.

You will:

• Manage a team of 15-25 associates to ensure high service delivery and execution
• Manage workflows in cooperation with internal and external stakeholders
• Outlining procedures and instructions on work received
• Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.
• Create controls and KPI’s to ensure compliance with Program and Operational requirements
• Support Ops Manager with establishing and developing PA structures
• Partner with other Compliance teams for risk mitigation
• Create and monitor Career Growth Plans for direct reports
• Ensure process efficiency and minimize variation
• Conceptualize, design and ensure training delivery to the team, including on-boarding training
• Make time estimations on new jobs received, check accuracy / quality of content creation / population done by others

A day in the life

You will manage a team of 15-25 associates with focus on their performance. You will work with Programs and Ops Managers on goals, deliverables and Organization development. You will also cooperate with the group of Process Experts to ensure optimization and scalability.

About the team

Product Assurance requires Selling Partners meet the applicable safety and regulatory standards in each marketplace they list in by providing the required safety documentation for each product listed @Amazon catalogue (accounting for language requirements for documents, where necessary). Our tenets are designed to ensure that the products we sell are safe and Selling Partners are held accountable for ensuring the products they sell meet safety standards. As such, our goal is to have each SP provide confirmation that every product meets safety and compliance requirements.

BASIC QUALIFICATIONS

• Bachelor’s degree in any discipline; business or technical background is considered an advantage
• Minimum 2 to 4 years of experience in managing people and interacting with customers / stakeholders
• English language (any second European language is an advantage)
• Excellent communication skills with the ability to communicate with all Levels
• Demonstrated ability to manage, motivate, and influence work behaviors
• Demonstrated problem solving and analytical capability

PREFERRED QUALIFICATIONS

• Experience in managing remote-working employees or virtual Teams
• Experience in data analysis and working with large data sets
• Background in Business Process Outsourcing (tech, financial services, customer service, call center etc.) is a plus
• Knowledge of Supply Chain management, Compliance / Regulatory areas or Consumer Retail is being considered a plus
• Experience with Lean Six Sigma and other process improvement tools
• Familiarity with SQL
• Knowledge of consumer product compliance processes and regulations
• Experience in product safety and/or regulatory compliance management with government agencies

Apply now