CUSTOMER SERVICE SPECIALIST, Tczew - oferta pracy - GoldenLine.plGEMALTO SP Z O O - CUSTOMER SERVICE SPECIALIST

Oferta archiwalna

GEMALTO SP Z O O

Main roles:

As a Customer Service Specialist, you will make sure customers' expectations are exceeded, and support account managers on issues related to customer needs. You will support products that will secure the digital lives of millions of people.

CUSTOMER SERVICE SPECIALIST

Miasto: Tczew

Region: pomorskie

A week in the life of CSS:

  1. You will take total ownership of customers' orders from the Purchase Order receipt to the delivery

  2. You will coordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operations, Order manager

  3. You will be responsible for the internal coordination and follow-up of customer requests/claims

  4. You will undertake effective root cause analysis whilst following best practice and quality management processes

  5. You will attend customer meetings and assist customers when visiting Gemalto's offices

  6. You will be responsible for record management

Knowledge, Skills and Experience:

  1. Degree in Business or related

  2. Fluent English – is a must & Italian – level B2 (communicative)

  3. 1-3 years of experience in customer service or related role

  4. CRM experience, ERP knowledge, knowledge of smartcards – nice to have

  5. MS Office skills

  6. Basic knowledge in contract management, export, sales knowledge and logistics

  7. Excellent verbal and written communication skills

  8. Organized

  9. Autonomous

  10. Ability to work well under pressure

  11. Initiative in action

  12. Team work ability

We offer:

  1. Interesting work in a growing and international environmental

  2. Permanent contract of employment

  3. Private medical care

  4. Group life insurance

Prosimy o zamieszczenie klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.).”

Uprzejmie informujemy, iż zastrzegamy sobie prawo kontaktu jedynie z wybranymi osobami.