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We are looking for experienced leaders of software engineering teams.
Region: Cała Polska
The Vice President of SaaSOps will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure. You will not be starting from scratch - as a result of the company’s aggressive acquisition strategy, a set of inherited SaaSOps activities already exist. Priority one will be to standardize, stabilize, and optimize these activities – all while continuing to meet tight, daily SLAs. Priority two will focus on long-term planning to drive continual improvement.
Drive rigorous, regular product releases across multiple, complex Responsibilities of the role will include:
Manages all of the company’s customer-facing and internally focused SaaSOps environments and service delivery activities
Develops metrics to enable effective measurement of key performance indicators
Develops and manages quarterly SaaSOps budget
Develops long-range staffing and resource planning for organic and inorganic growth
Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams
Implement engineering management strategies to achieve world-class productivity and cost efficiency
Bachelor’s Degree in Computer Science (MS or PhD preferred) is absolutely mandatory.
At least 10 years of experience in IT Operations Management with at least 5 years of SaaSOps specific experience
Experience with high-end enterprise systems deployed in environments of Global 100 corporation complexity with millions of users
Cloud-based hosting experience with Amazon EC2 a significant plus
Experience with/or knowledge of CRM tools for tracking case/ticket lifecycle and KPI reporting
Proven experience in building high-performance teams and automatically enforced practices
Experience with building and managing globally dispersed teams
International experience
Please enclose the following statement in your application:
"I hereby agree for processing the following personalinformation strictly for the purposes of recruitment processes in accordance with the regulation for the protection ofpersonal data, passed on 29.08.1997 (Dz.U. No. 133, item 883)".
Please note that only selected candidates will be contacted.
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