Customer Service Executive with German

Nasz klient:

Our Client is a leading global technology and IT enterprise. Its range of offerings includes product engineering, custom and package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information across a wide range of industries.

For our client we look for the candidates on the following positions:

Customer Service Executive with German

Nasz klient oferuje:

Life insurance

Private health insurance

MultiSport Card

Sodexo Visa Card

Subsidy to prescription glasess & language courses

Clear career path in a growing multinational organization

Zadania:

Execute data and inbound and outbound voice customer service interactions, meeting the SLAs of the process

Provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA

Consistently meet or exceed CSAT parameters as defined for the process

Improving skill level through self-development / nominating training programs, Skill revivification Tests

Meet the defined Quality Scores

Innovation & Process Improvement

Twój profil:

Knowledge of written and spoken German (at least B2)

Knowledge of written and spoken English (at least B2)

Able to work independently and efficiently to meet SLA

Able to comprehend the request of the customer and meet the quality standard

The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team

Dodatkowe informacje:

G force is a remarkable supplier of recruitment services: regular and outsourcing. Among our clients there are global leaders of IT and BTO/SSC branches. We search for candidates who are interested in the development of their career in Poland and abroad both on specialized and managerial positions.