пропозиції роботи
Piotr Bator
Service Transition Project Manager, Hewlett Packard Enterprise
Bydgoszcz,
kujawsko-pomorskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Języki
angielski
biegły
niemiecki
biegły
Doświadczenie zawodowe
Operations Manager
- managing multiple teams consisting of 100+ people
- achieving all client SLA's and KPI's
- handling 2nd level escalations
- taking active role in the transitions
- maintaining high quality and continuous improvements
- achieving all client SLA's and KPI's
- handling 2nd level escalations
- taking active role in the transitions
- maintaining high quality and continuous improvements
Team Lead
- managing and supervising team of 25 people
- achieving all client SLAs and KPI
- maintaining team budget, planning revenue and checking its fullfillment
- ensuring that all customers expectations are well addressed and achieving high level of customer satisfaction
- producing monthly management statistics
- monitoring and supervising complaints procedures
- preparing staff training requirements
- managing service improvement plans
- coordinating recruitment process
- developing and motivating team
- achieving all client SLAs and KPI
- maintaining team budget, planning revenue and checking its fullfillment
- ensuring that all customers expectations are well addressed and achieving high level of customer satisfaction
- producing monthly management statistics
- monitoring and supervising complaints procedures
- preparing staff training requirements
- managing service improvement plans
- coordinating recruitment process
- developing and motivating team
Team Manager
Fujitsu Technology Solutions Sp
- managing and supervising team of 44 people (Internal UK&I customers, external worldwide customers, 2nd Line desk)
- achieving all client SLAs and KPI
- ensuring that all customers expectations are well addressed and achieving high level of customer satisfaction
- producing weekly/monthly management statistics
- monitoring and supervising complaints procedures
- creating, implementing and cascading to team members all new procedures
- preparing staff training requirements
- managing service improvement plans
- coordinating recruitment process
- developing and motivating team
- achieving all client SLAs and KPI
- ensuring that all customers expectations are well addressed and achieving high level of customer satisfaction
- producing weekly/monthly management statistics
- monitoring and supervising complaints procedures
- creating, implementing and cascading to team members all new procedures
- preparing staff training requirements
- managing service improvement plans
- coordinating recruitment process
- developing and motivating team
acting Team Manager
- managing and supervising team of 44 people (Internal UK&I customers, external worldwide customers, 2nd Line desk)
- achieving all client SLAs and KPI
- ensuring that all customers expectations are well addressed and achieving high level of customer satisfaction
- producing weekly/monthly management statistics
- monitoring and supervising complaints procedures
- creating, implementing and cascading to team members all new procedures
- preparing staff training requirements
- managing service improvement plans
- coordinating recruitment process
- developing and motivating team
- achieving all client SLAs and KPI
- ensuring that all customers expectations are well addressed and achieving high level of customer satisfaction
- producing weekly/monthly management statistics
- monitoring and supervising complaints procedures
- creating, implementing and cascading to team members all new procedures
- preparing staff training requirements
- managing service improvement plans
- coordinating recruitment process
- developing and motivating team
Shared Service Desk Supervisor
- supporting Team Manager in his daily tasks
- supporting the 1st Line employees
- training the team members
- creating, implementing of the new procedures
- monitoring of the service desk performance
- producing the weekly/monthly reports
- analyse of the complaints, implementation of the improvement plans
- supporting the 1st Line employees
- training the team members
- creating, implementing of the new procedures
- monitoring of the service desk performance
- producing the weekly/monthly reports
- analyse of the complaints, implementation of the improvement plans
1st Line IT Consultant
- 1st Line support delivered in English and German language
- Network and e-mail accounts administration
- Daily check tasks
- Network and e-mail accounts administration
- Daily check tasks
Szkolenia i kursy
ITIL, Labour Law, First Time Manager, Written&Verbal communication skills training - provided by previous employer
Edukacja
Stosunki międzynarodowe spec. niemcoznawstwo, magisterskie
Uniwersytet Łódzki
Specjalizacje
IT - Rozwój oprogramowania
Zarządzanie IT
Zainteresowania
Sport, Music, History
Grupy
Uniwersytet Łódzki
Uniwersytet Łódzki powstał 24 maja 1945 roku jako kontynuator dorobku wcześniejszych instytucji działających w okresie międzywojennym w Łodzi. Obecnie jest jedną z największych polskich uczelni.
