Paulina Górka

Responsible for setting up a new team in the Wroclaw office, ramping up 8 sales representatives and coordinating operations. Support and development of the Advertisers base in a scalable way through both reactive and proactive programs. Working with a global team of managers and stakeholders across the business (Product, Engineering, Marketing, Sales, Finance, Learning and Development and Recruitment).

In particular the responsibilities include:
* ownership for delivery of team's service level targets and workflow
* analysis of the metrics and elaboration of strategies to meet quarterly quotas
* work with global management team to deliver cohesive and co-ordinated up selling strategy for the market
* improvement projects involving quantitative analysis, industry research and strategy development
* collaboration with the Marketing Team in Milan
* mentor for 3 employees to help them develop sales and account management skills
* job trainer and consultant for the team

Responsible for providing account management, consultation and strategic advice to Google's customers, in particular:

* daily reactive support for Polish customers (small and medium businesses)
* optimization of internal processes and tools
* guide on the Polish AdWords Forum
* support for the Polish market in reporting and metrics
* building and optimisation of AdWords campaigns (Search&Display)
* troubleshooting of technical issues
* customer satisfaction survey analysis, quality and efficiency improvements
* customer education projects
* Google for Agencies program contributor
* cooperation with Marketing Team in Warsaw
* participant in Internetowa Rewolucja (Polish Small Businesses go online)
* kick off panel - optimization of the AdWords Account for dedicated customers

Online Marketing Strategist, AdSense
Google Poland
October 2008 – December 2009 (1 year 3 months) Wroclaw, Poland

Responsible for coordinating Googles efforts on the Polish, French and Italian AdSense markets, in particular:

* daily support for the publishers on three markets
* review of AdSense applications
* blog coordinator for the Polish market
* guide on the Polish forum
* launched new platform for forum users for 8 markets
* global csat coordinator managing csat 4 gurus in India, Brazil and Poland

Responsible for rolling out and developing product on the UK market and providing support for the merchants, in particular:

* daily support for the merchants using Checkout
* optimisation of internal processes and tools
* Csat coordinator responsible for analyzing surveys and increase user's satisfaction
* quality reviewer for the team
* sellers reviews approval specialist
* cooperation with the Marketing Team in London