Natalia Łodygowska

• Managing and coordinating Russian HRA team.
• Process client’s escalations received via ServiceNow (Service Issues).
• Regular contact (operational calls) with Local team to ensure service is delivered within agreed SLAs and with high level of quality.
• Process HR Administration requests received in ServiceNow tool for Russian Federation within Workday and 1C system concerning New Hires, Movers, Leavers, HR master data management, HR organizational structure and T&A management (MyVacations – local system).
• Supporting Payroll team activities.

• Managing and coordinating the IT Key user team.
• Granting all systems accesses (Workday, ServiceNow, Citrix, etc.) for colleagues within the engagement.
• Promptly reporting system outages to IT global service desk.
• Responsible for updates of the IT related documentation.
• Regular contact/cooperation with IT Global service desk to ensure requests are processed with high priority and solved with expected level of quality.

• Process HR Administration requests received in ServiceNow tool for Russian Federation within Workday and 1C systems concerning New Hires, Movers, Leavers, HR master data management, HR organizational structure and T&A management (MyVacations – local system).
• Active for Russian telephone line – Answering employees and management queries via phone.
• Provide clarification of HR policies and procedures.
• Managing and coordinating the update of all required process documentation (procedures) and other documentation within agreed timeframes.
• Training and supporting new joiners within the Russian team.
• Supporting Payroll team activities.

• Process HR Administration requests for Russian Federation concerning New Hires, Movers, Leavers, HR master data management, HR organizational structure and T&A management.
• Active for Russian telephone line – Answering employees and management queries via phone.
• Provide clarification of HR policies and procedures.
• Update all required process documentation (procedures) and other documentation within agreed timeframes
• IT Key User- granting all necessary systems accesses (SAP, e-Nable, Citrix, etc.) for colleagues within the engagement; Reporting system outages to IT global service desk.