Mohammed Abdul Noor Siddique

Below are the roles and responsibilities that I handled:
Maintenence billing and customer support
Responsibility
Raising the orders and audit the same as per the standard terms and conditions and push them for billing
Processing different types of invoices as per agreed terms and sending the same to customers
Negotiation of uplift with the customers during the process of billing maintenance renewal for the
following year
Raised credit notes for making changes to the invoices raised like address change, license/users dropping, renewal dates etc
Handling Client Escalations - Providing the root cause analysis and solution. Make sure that the customer issue is taken care & resolved within given time
Monitor customer account details and identify non-payment/delayed payments
Work with collection and cash application teams to ensure that payments are received and posted on time before the maintenance end date of the renewal
Accounts Receivables (Order to cash)
Responsibilities
Ensure ICS billing across all the EMEA regions and entities are invoiced and dispatched within the agreed timelines
Ensured all the requests are attended on time and communicated to respective counter parts at the earliest
Maintaining metrics, accuracy level with no escalations as agreed with process owners and team leads
Capable of handling complex volumes of different and various types by delivering 100 % customer satisfaction
Responsible for Invoice processing, order processing function and raising debit and credit notes
Prepares pending list of invoices and credit notes on a daily basis and update the same to team lead
Creating projects in clarity application for the SWO
Providing access rights to the resources and project managers
Create rate matrix as per the SWO hourly rates
Assign appropriate charge codes and tax types to the tasks as per the SWO
Determine contract type and financial type as per the SWO services deliverables
Processing of regular billing and fixed fee billing as per the SWO
Closing the invoices in the system once received payment from the customer respective to the due dates
Creating purchase orders
Creating expenses reports in XM application and entering time on behalf of third party as per the invoices received from the vendors