Michał Musiał

IT Business Analyst
Warszawa, mazowieckie

Skills

Drug Safety HP Service Manager ITIL ITIL Process ITIL Service Strategy ITIL v3 Foundations Certified JIRA Mathematics Microsoft Office Oracle Oracle SQL Developer PL / SQL Reasoning Skills Software Documentation Oracle SQL Oracle 10g/11g Myślenie procesowe ITIL Service Design ITIL Service Operation ITIL Service Transition myślenie krytyczne architektura operacyjna IT

Languages

Polish
native
English
advanced

Experience

Lingaro
Service Level Manager
Roche Polska Sp. z o.o.
IT Business Analyst
- work with business partners to understand the requirements and translate them to technical specification
- develop and manage project documentation
- communicate with customers, collect and refine business requirements
- work with IT architects , developers and testers to support functional and non-functional requirements implemenation
- backlog management
- holding sprint summary sessions
- translate business requirements into business acceptance criteria
- work in team using agile methodology of software development (Scrum, continuous integration, daily stand up)
Roche Polska Sp. z o.o.
IT Service Manager
- responsibility for provisioning of top quality support for underlying business processes through the design, transition, maintenance, continual service improvement and retirement of Safety Risk Management systems
- overall direct accountability for management of operational teams supporting Safety Risk Management (primarily Adverse Event Management) systems (approx. 20 persons) and reporting to Safety Business Team Manager
- participation in process improvement (incident, change, problem, release and knowledge management)
- responsibility for budget planning, execution & forecasting for resource allocation, activities allocation, business trips, outsourcing
- responsibility for vendor management in Safety Risk Management area - transition and operational level
- close collaboration with business partner stakeholders (DSM, Team Manager, SMEs, Solution Architects) and business users
Roche Polska Sp. z o.o.
Senior Specialist Application Management / Senior Solution Specialist
- specialist application management role responsibilities plus
- participation in inciedent/problem/change/release management process
- introducing new team members
- knowledge sharing
- Subject Metter Expert in particular system areas
Roche Polska Sp. z o.o.
Specialist Application Management
- resolve incidents in the application under control
- performing incident root cause analysis in the problem management process
- lead root-cause analyses, communicate options for resolution and provide recommendations to customer-facing technology problems
- participate in the change implementation process
- participate in building the knowledge base for a given application
- provide data necessary to measure the service against the SLA
- drive constant processes improvement
Bank BPH
System Administrator
- administration and maintenance of production servers working on OpenVMS and Sun Solaris system
- maintenance and monitoring of main banking system
- resolving incidents raised by the end users
- data processing
- data backup
- database maintenance (MUMPS, Oracle)
- creating scripts (database/operating system)
- application maintenance (KTP, Orlando)

Education

Logo
Elektronika i Telekomunikacja, magisterskie
AGH University of Science and Technology in Kraków

Specialities

IT-Administration
Technical support/Helpdesk
IT-Administration
Managing services
It - Software development
Business analysis

Groups

Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie
Akademia Górniczo-Hutnicza to jedna z najlepszych i najbardziej renomowanych polskich uczelni, od lat zajmująca czołowe miejsca w rankingach szkół wyższych. Przoduje w dziedzinie nowocze
Administratorzy
Administratorzy
administratorzy linux/unix
AUDI
AUDI
Miłośnicy oraz posiadacze samochodów marki AUDI
Bank BPH
Bank BPH
Grupa zrzeszająca wszystkich pracowników i osoby związane z Bankiem BPH oraz grupą kapitałową Banku BPH. http://www.bph.pl
EAIiE
EAIiE
Grupa dla wszystkich związanych z Wydziałem Elektrotechniki, Automatyki, Informatyki i Elektroniki.
IT&Telecom
IT&Telecom
IT&Telecom to grupa dla osób z branży oraz tych, którzy interesują się jej rozwojem.
Kariera inżyniera
Kariera inżyniera
Grupa zrzeszająca inżynierów chcących rozwijać swoje kariery !
LIROY
LIROY
Liroy/Piotr Marzec - muzyka i nie tylko...
Managerzone
Managerzone
dla tych któzy grają online w Managerzone, i dla tych którzy chieliby spróbować sił jako Manager piłkarski i porywalizować z innymi
Praca Zdalna
Praca Zdalna
Oferty Pracy zdalnej, szukasz pracownika? Napisz, Szukasz Pracy Zdalnej? Tu ją znajdziesz!