Michał Chechłacz

● Coordination of production and maintenance of software for Samsung mobile devices.

● Gathering and negotiating requirements, scheduling, job dispatching, negotiations with external/internal customers.

● Responsibility of software customization, mostly for Italian carriers.

● Cooperation in differentiated, international, multi-cultural environment, in rapidly changing business conditions.

- Szeroko pojęta obsługa po sprzedażowa
- Dbanie o relacje z Partnerami Biznesowymi
- Wsparcie Partnerów Travelowych przed/po/w trakcie emisji na portalu Groupon
- Pomoc w rozwiązywaniu problemów oraz zapytań zarówno wewnątrz Firmy jak również spływających od Partnerów Biznesowych

Working on customer Internet issues that are moderately difficult, requiring judgment in resolving the issue or making recommendations for solutions which follow company guidelines

Solving problems by analyzing facts and data and using sound judgment to arrive at the most effective solution

Using conflict resolution skills to diffuse difficult situations with clients while offering them a solution to their problem

Troubleshooting client connections from both the network side as well as the PC side

Maintaining knowledge of new innovations

Devising creative and innovative approaches where established criteria do not currently exist

• troubleshooting with people from the USA, UK, Canada, Australia, Japan, China, countries of the Caribbean Sea
• supporting exclusive hotels: Hilton, Marriott, Residence Inn Courtyard by Marriott, Sheraton, Ritz-Carlton, Intercontinental, Sofitel, Hyatt, Holiday Inn

more technical details:
• switches, access points and modems: Zyxel, Intel, IBM, Cisco, HP
• Windows 95/98/NT/Me/2000/2003/XP/Vista, Mac OS X, Linux, Unix
• troubleshooting VLAN, VPN issues with the connection
• VoIP phones: Netgear, Belkin; using Avaya VoIP phones
• game consoles: XBox, PS3, Nintendo
• smartphones: HP, Asus, SE, Nokia, BlackBerry
• cooperation with interpreters and Canadian departament of the company