пропозиції роботи
Małgorzata Karwasz-Jarosik
Skilled at instructional design, tech writing, staff training, QA, process improvement
Gdańsk,
pomorskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Adobe Acrobat
Confluence
E-Learning
E-Learning Consulting
E-learning Implementation
HTML
Microsoft Office
Multimedia
dokumentacja oprogramowania
Subversion
Technical Writing
XML
Software testing
Szkolenia pracowników
Korekta
Redagowanie
Tłumaczenia
System Windows
Word
Czytanie dokumentacji technicznej
Zarządzanie incydentami
Systemy CMS
Szkolenia produktowe
Angielski
zarządzanie treścią
LMS Administration
Tworzenie treści
Szkolenia e-learning
Documentation
Dokumentacja techniczna
zarządzanie informacją i wiedzą
Learning Management Systems (LMS)
Języki
polski
ojczysty
angielski
biegły
niemiecki
dobry
Doświadczenie zawodowe
IT Project Manager and Tester
- Managing and supporting solutions delivered to international clients: eCommerce, eLearning, finance, IT industries
- Responsible for new product delivery as well as product maintenance meeting SLAs
- Leading software developers teams, recently mostly distributed, of mixed seniority and work location
- Team-building, i.e. encouraging effective communication and facilitating proactive work style
- Delegating tasks and ensuring their results' quality, gathering requirements, estimating costs, creating project schedules, handling products backlog and task prioritization, managing project resources in tight deadlines
- Facilitating good relations and clear communication with customers
- Responsible for new product delivery as well as product maintenance meeting SLAs
- Leading software developers teams, recently mostly distributed, of mixed seniority and work location
- Team-building, i.e. encouraging effective communication and facilitating proactive work style
- Delegating tasks and ensuring their results' quality, gathering requirements, estimating costs, creating project schedules, handling products backlog and task prioritization, managing project resources in tight deadlines
- Facilitating good relations and clear communication with customers
EMEA Trainer, AX, Operations & Sales
- Design, develop and maintain processes and tools to support internal and external customer service levels
- Provide expert technical support on set up and implementation of new customer and services engagements
- Deliver training in AX and other tools if necessary
- Participate in user acceptance tests
- Provide timely communication and resolutions
- Implement and drive documentation and reports
- Provide expert technical support on set up and implementation of new customer and services engagements
- Deliver training in AX and other tools if necessary
- Participate in user acceptance tests
- Provide timely communication and resolutions
- Implement and drive documentation and reports
Senior Continuous Product Improvement Coordinator - Media
OIE Support Laureate Education
- Knowledge and process management
- Expert in eLearning products
- Lead quality check project for processes and online courses
- Represent team in cross-department meetings and expert panels
- Staff training and mentoring
- Identify and fix errors in online courses
- Create online courses
- Collaborate with various departments for process improvements and proper maintenance and fix workflow
- Create documentation
- Perform pilot projects and special assignments
- Expert in eLearning products
- Lead quality check project for processes and online courses
- Represent team in cross-department meetings and expert panels
- Staff training and mentoring
- Identify and fix errors in online courses
- Create online courses
- Collaborate with various departments for process improvements and proper maintenance and fix workflow
- Create documentation
- Perform pilot projects and special assignments
Continuous Product Improvement Coordinator - Media Lead
OIE Support Laureate Education Sp. z o.o.
- Perform regular maintenance, fixes, and quality assurance for Blackboard online course content and media
- Collaborate with internal stakeholders and faculty to manage and track course content and media updates and complete maintenance requests within required deadlines
- Train team members on specialized technical skills (HTML, Learning Management Systems, SharePoint)
- Suggest process modifications and product improvements leading to improved operational processes and student experience
- Selected by department leadership to complete special projects and assignments
- Collaborate with internal stakeholders and faculty to manage and track course content and media updates and complete maintenance requests within required deadlines
- Train team members on specialized technical skills (HTML, Learning Management Systems, SharePoint)
- Suggest process modifications and product improvements leading to improved operational processes and student experience
- Selected by department leadership to complete special projects and assignments
Instructional Technologist (Designer)
OIE Support Laureate Education Sp. z o.o.
- Recognized by senior leadership with three company awards for positively impacting business outcomes, innovation strategies, and community service activities
- Created online courses in Blackboard for multiple international partners and universities through transfer of source documents to HTML and adjustment of platform settings with regards to course administration and usability
- Analysed course materials to ensure application of appropriate technical solutions, accessibility, and accuracy of posted learning resources (multimedia, articles, books)
- Performed quality assurance to ensure compliance with internal company standards and accessibility regulations
- Collaborated with diverse stakeholders across functional areas in different global regions
- Proactively participated in innovative improvements to key departmental processes (SharePoint, JIRA ticketing system requirements definition and functional tests, version control, archiving, assets management system, documents standardization) and supported departmental redesign strategy sessions
- Successfully trained and coached co-workers and new employees on technical skills and internal procedures
- Created online courses in Blackboard for multiple international partners and universities through transfer of source documents to HTML and adjustment of platform settings with regards to course administration and usability
- Analysed course materials to ensure application of appropriate technical solutions, accessibility, and accuracy of posted learning resources (multimedia, articles, books)
- Performed quality assurance to ensure compliance with internal company standards and accessibility regulations
- Collaborated with diverse stakeholders across functional areas in different global regions
- Proactively participated in innovative improvements to key departmental processes (SharePoint, JIRA ticketing system requirements definition and functional tests, version control, archiving, assets management system, documents standardization) and supported departmental redesign strategy sessions
- Successfully trained and coached co-workers and new employees on technical skills and internal procedures
Documentation Specialist
- Proofread and edited technical documentation and verified compliance with client specifications
- Checked documents for accuracy and proper application of English language
- Created and updated production and test documentation including typesetting and layout design
- Recommended and implemented process improvements (new file search system in document archive)
- Complied with internal regulations and procedures ISO, ISO/IEC, and IECEx
- Checked documents for accuracy and proper application of English language
- Created and updated production and test documentation including typesetting and layout design
- Recommended and implemented process improvements (new file search system in document archive)
- Complied with internal regulations and procedures ISO, ISO/IEC, and IECEx
Documentation Specialist (Implementation and Client’s Support Department)
- Initiated standard process of creating documentation leading to improved and accelerated workflow
- Responsible for creating, maintaining, and translating user software documentation in Polish and English
- Introduced version control system leading to increased data security and improved team performance
- Performed end user testing of key applications, reported bugs (Bugzilla), and corrected editorial errors resulting in cost and time savings in later stages of course production
- Researched new internal solution for managing documentation in Wiki system
- Responsible for creating, maintaining, and translating user software documentation in Polish and English
- Introduced version control system leading to increased data security and improved team performance
- Performed end user testing of key applications, reported bugs (Bugzilla), and corrected editorial errors resulting in cost and time savings in later stages of course production
- Researched new internal solution for managing documentation in Wiki system
Content Author (R&D department)
- Created interactive tasks and lessons for English courses and manually tested course mechanisms
- Reported bugs (Mantis and MsExcel)
- Managed basic processing of audio files (Audacity, Sound Forge)
- Commissioned creating animations, graphics and sound files to specialists
- Reported bugs (Mantis and MsExcel)
- Managed basic processing of audio files (Audacity, Sound Forge)
- Commissioned creating animations, graphics and sound files to specialists
Owner, English Language Instructor, Interpreter
Małgorzata Karwasz
- Designed and delivered courses for general and business English
- Prepared students for Cambridge exams
- Translated documents between Polish and English
- Collaborated with local language schools to serve as language tutor
- Prepared students for Cambridge exams
- Translated documents between Polish and English
- Collaborated with local language schools to serve as language tutor
English teacher, Early Education teacher
private language schools, private schools
- Served as English instructor in private language schools (all levels, mainly adults and teenagers) and exam preparations (A-level, Cambridge certificates)
- Worked as an Early Education and English teacher in a private school
- Worked as an Early Education and English teacher in a private school
OTHER EXPERIENCES
during studies
- Provided overall organisational support, animal handling, and English language services for international cat shows
- Served as a member of Students’ Creative Communications Circle and partner of Theatre in Education Association “Wybrzeżak”: participated in international student exchange program “Window to the World”; interpreted lectures and workshops; translated conference abstracts for international conference ERNAPE
- Provided overall organisational support and English language services for NIVEA IODA OPTIMIST regatta
- Translated for Distance Education Centre at Technical University of Gdańsk: EU programmes materials (EMDEL, Meeting of Generations, SHARE and EUROPROMIS), WebCT platform specification, BSCW system files and specification
- Served as a member of Students’ Creative Communications Circle and partner of Theatre in Education Association “Wybrzeżak”: participated in international student exchange program “Window to the World”; interpreted lectures and workshops; translated conference abstracts for international conference ERNAPE
- Provided overall organisational support and English language services for NIVEA IODA OPTIMIST regatta
- Translated for Distance Education Centre at Technical University of Gdańsk: EU programmes materials (EMDEL, Meeting of Generations, SHARE and EUROPROMIS), WebCT platform specification, BSCW system files and specification
Szkolenia i kursy
Certificates:
- ISTQB Foundation Level
- CAE
- AutoCad Level 1
- ELT Methodology Conferences Certificates
Numerous technical conferences. Workshops for Product Owners.
- ISTQB Foundation Level
- CAE
- AutoCad Level 1
- ELT Methodology Conferences Certificates
Numerous technical conferences. Workshops for Product Owners.
Edukacja
Early Education and Teaching English, magisterskie
University of Gdansk
Specjalizacje
Edukacja/Szkolenia
Szkolenia
Internet/e-Commerce/Nowe media
Zarządzanie produktem
IT - Rozwój oprogramowania
Testowanie
IT - Rozwój oprogramowania
Zarządzanie projektem
IT - Rozwój oprogramowania
Zarządzanie IT
Zainteresowania
Science fiction literature, book discussion club
