пропозиції роботи
Magdalena Kolczyn
Quality and Insite Project
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
B2B
Rozwój działalności
Business Intelligence
procesy biznesowe
Zarządzanie wydajnością
Zarządzanie zmianą
Coaching
Analiza konkurencji
Kreatywne rozwiązywanie problemów
CRM
Cross-functional Team Leadership
Doświadczenia klienta
Analiza klientów
Zorientowanie na klienta
Zadowolenie klienta
zaangażowanie pracowników
Sprzedaż międzynarodowa
Wywiady
Przywództwo
Zarządzanie
Marketing wielokanałowy
Negocjacje
Net Promoter Score
Rozwiązywanie problemów
usprawnianie procesów
Koordynacja projektu
Zapewnienia Jakości
Audyty jakości
Rekrutacja
wiarygodność
zorientowanie na efekt
Sales
Zarządzanie Sprzedażą
Salesforce.com
Planowanie strategiczne
Myślenie strategiczne
Budowanie zepołu
Przywództwo w zespole
Praca w zespole
nieszablonowe myślenie
Zarządzanie czasem
Zarządzanie zespołem
Obsługa klienta
Customer Focus
Call Centers
Organizing
Results Focused
Hard Worker
Adaptive
Języki
angielski
biegły
niemiecki
podstawowy
polski
podstawowy
Doświadczenie zawodowe
Associate Director- Delivery Head Risk Reporting and Contract Management in Group Corporate Services
- Managing 4 teams and managers while having the expertise within their area
- Ensure that processes, deliverables and responsibilities are fully aligned with strategic priorities of organization and function
- Establishing business objectives and development plans - Execution of strategic goals (both short and long-term)
- Identify, manage and remediate the risks arising within teams area of responsibility and across functions
- Active employee management, adherence to budget and compliance rules and to the relevant internal guidelines and legal provisions
- Ensuring achievements of financial results/efficiency saving/process delivery/clients and partners satisfaction
- Development and implementation of change initiatives that are valuable for business going forward and promotes change, innovation and productivity
- Ensure that processes, deliverables and responsibilities are fully aligned with strategic priorities of organization and function
- Establishing business objectives and development plans - Execution of strategic goals (both short and long-term)
- Identify, manage and remediate the risks arising within teams area of responsibility and across functions
- Active employee management, adherence to budget and compliance rules and to the relevant internal guidelines and legal provisions
- Ensuring achievements of financial results/efficiency saving/process delivery/clients and partners satisfaction
- Development and implementation of change initiatives that are valuable for business going forward and promotes change, innovation and productivity
Business Development Team Leader
Business Drive:
- Maximizing sales growth via effective management, training and development for the business development team in a multicultural and multichannel Sales Center.
- Delivering sales target, margin and key performance indicators
- Daily, Weekly and Monthly reporting to the business on the performance and areas for development
- Providing recommendations and implementing tactical and strategic ideas to the Sales, Service and Operation teams.
- Creating and implementing sale strategy for the sales team to maximize sales opportunities with existing and potential customers.
- Effective cooperation and communication with internal business units to improve internal processes
- Promoting multichannel sales and contact for the customers
- Carrying competitors review to stay ahead of the competitors.
People Development:
-Motivation and driving a team to overachieve sales targets and key performance indicators
- Monthly one to one session with employees to maximize and increase sales targets and review the performance
- Monthly quality assessment to identify strengths and areas for development and building action plan to close the loop
- Chairing employee review meetings and delivering training in line with business objectives to maintain high performance levels and low attrition. Sharing Best Practice.
- Engaging employees to improve performance and drive for development.
- Maximizing sales growth via effective management, training and development for the business development team in a multicultural and multichannel Sales Center.
- Delivering sales target, margin and key performance indicators
- Daily, Weekly and Monthly reporting to the business on the performance and areas for development
- Providing recommendations and implementing tactical and strategic ideas to the Sales, Service and Operation teams.
- Creating and implementing sale strategy for the sales team to maximize sales opportunities with existing and potential customers.
- Effective cooperation and communication with internal business units to improve internal processes
- Promoting multichannel sales and contact for the customers
- Carrying competitors review to stay ahead of the competitors.
People Development:
-Motivation and driving a team to overachieve sales targets and key performance indicators
- Monthly one to one session with employees to maximize and increase sales targets and review the performance
- Monthly quality assessment to identify strengths and areas for development and building action plan to close the loop
- Chairing employee review meetings and delivering training in line with business objectives to maintain high performance levels and low attrition. Sharing Best Practice.
- Engaging employees to improve performance and drive for development.
Quality and Insite Coordinator
November 2009- to date, EMEA Quality and Insight Coordinator in Sabre, Krakow.
Process and methodology:
- Developing and implementing effective quality measurements within the multicultural and multi lingual Sales, Service and Operation Centres.
- Recognizing areas for development, implementing new procedures, streamlining processes to help minimise costs, whilst at the same time improving the overall Customer Experience across EMEA.
- Managing and leading team improvement projects, creating business documentation of procedures and policies
- Weekly and monthly reporting to senior management in Poland, UK, Germany, France and India. Providing recommendations and implementing tactical and strategic ideas to the Sales, Service and Operation teams.
- Carrying out Competitors Analysis – Identifying and Implementing Best Practices.
Quality Management:
- Conducting regular quality assessments across all teams.
- Identifying areas of focus and training needs for Sales, Service and Operation teams across EMEA, providing regular feedback, coaching and development
_ Implementing customer feedback processes for Sales, Service and Operations across EMEA (Reporting and Analysis)
_ Identifying key areas of improvements in customer satisfaction, providing feedback and recommendations
Outsourced Partners:
- Conducting quality assessment, coaching and empowering our teams in Delhi
- Monitoring results of customer service, identifying areas of focus, driving improvements and providing feedback to the business
Process and methodology:
- Developing and implementing effective quality measurements within the multicultural and multi lingual Sales, Service and Operation Centres.
- Recognizing areas for development, implementing new procedures, streamlining processes to help minimise costs, whilst at the same time improving the overall Customer Experience across EMEA.
- Managing and leading team improvement projects, creating business documentation of procedures and policies
- Weekly and monthly reporting to senior management in Poland, UK, Germany, France and India. Providing recommendations and implementing tactical and strategic ideas to the Sales, Service and Operation teams.
- Carrying out Competitors Analysis – Identifying and Implementing Best Practices.
Quality Management:
- Conducting regular quality assessments across all teams.
- Identifying areas of focus and training needs for Sales, Service and Operation teams across EMEA, providing regular feedback, coaching and development
_ Implementing customer feedback processes for Sales, Service and Operations across EMEA (Reporting and Analysis)
_ Identifying key areas of improvements in customer satisfaction, providing feedback and recommendations
Outsourced Partners:
- Conducting quality assessment, coaching and empowering our teams in Delhi
- Monitoring results of customer service, identifying areas of focus, driving improvements and providing feedback to the business
Sales manager
Sleepmasters
- Day to day leadership and management of the overall business.
- Recruiting, interviewing, training, developing and motivating the team
- Chairing employee review meetings and delivering training in line with business objectives to maintain high performance levels and low attrition
- Carrying out regular competitor analysis not only to stay ahead of the competition but to take our business and customer experience to the next level.
- Delivering excellent customer service, face to face and over the phone.
- Treat every customer as an individual, as everyone’s needs and requirements are different.
- Recruiting, interviewing, training, developing and motivating the team
- Chairing employee review meetings and delivering training in line with business objectives to maintain high performance levels and low attrition
- Carrying out regular competitor analysis not only to stay ahead of the competition but to take our business and customer experience to the next level.
- Delivering excellent customer service, face to face and over the phone.
- Treat every customer as an individual, as everyone’s needs and requirements are different.
Trainee sales manager, Oxford
The Sleep Depot
- Assisting in management of the store,
- Hitting sales targets for the shop (weekly and monthly),
- Processing finance agreement, stocktaking and cash handing,
- Using a good understanding of the customer’s needs to guide him/her towards the best choice for them, agree the details of the sale,
- Maximizing sales opportunities with existing and potential customers,
- Hitting sales targets for the shop (weekly and monthly),
- Processing finance agreement, stocktaking and cash handing,
- Using a good understanding of the customer’s needs to guide him/her towards the best choice for them, agree the details of the sale,
- Maximizing sales opportunities with existing and potential customers,
Szkolenia i kursy
- Successful coaching and training
- Coaching in Service Oriented culture
- Communication and negotiation skills within the business
- Communicating as a leader
- Negotiations Essential: persuading
- Improving Your Emotional Intelligence Skills: Self-awareness and Self-management
- Success over stress
- Time management
- Coaching in Service Oriented culture
- Communication and negotiation skills within the business
- Communicating as a leader
- Negotiations Essential: persuading
- Improving Your Emotional Intelligence Skills: Self-awareness and Self-management
- Success over stress
- Time management
Edukacja
Applied Geography, licencjackie
Bournemouth University
Specjalizacje
Badania i rozwój
Zarządzanie badaniami i rozwojem
Zainteresowania
Traveling, photography, meeting new people and experiencing different cultures, on-line shopping
Grupy
FOTOGRAFIA DLA WSZYSTKICH
FOTOGRAFIA przez duże "F" - nie tylko dla profesionalistów.
FOTOGRAFIA - Twardy Orzech Do Zgryzienia???
Sprzedaż
Grupa dla osób interesujących się praktykami sprzedażowymi, traktujących sprzedaż jako sztukę, mająca ciekawe doświadczenia w zakresie sprzedaży.
Zarządzanie
Grupa dla zarządzających, chcących zarządzać i lubiących dzielić się wiedzą z zakresu zarządzania.
