Łukasz Ślusarczyk

- Analyzing and managing data for Global KYC Projects
- Providing accurate MI Reporting in accordance to SLAs
- Supporting Management Team in Global processes improvements
- Cooperating with internal local and global business partners
- Helping in creating production plans for new projects
- Creating automated and semi-automated online reports

• Providing centralized KYC services
• Validating the risk profile for the customer
• Analyzing the AML risks associated with the client
• Performing researches via internal and external sources, gathering and analyzing documentation in accordance with KYC regulatory requirements,
• Cooperating with other KYC departments to meet the global standards
• Performing World Check and LexisNexis checks and documenting hits in line with the internal Policy.
• Reviewing hits to determine course of action, referring to Compliance and the Business if required.

Solving various customers queries in a SAP environment
Resolving customer requests according to specified standards
Providing assistance in usage of self - service applications
Preparing corrective invoices
Providing excellent customer service, dealing with customers’ compliances and queries
Working on targets and SLA
Cooperating with other Shell’s European offices in assisting to international customers
Recording contacts and initiating various processes in the SAP CRM environment

Attracting and acquiring new customers
Preparing and conducting product presentation
Contract negotiating and preparing credit documents
Building relationship with existing customers