пропозиції роботи
Łukasz Przyczyna
Senior Network Analyst, Guest-Tek Interactive Entertainment Sp. z o.o
Berlin,
zagranica
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Active Directory
Cisco IOS
sprzęt komputerowy
Wsparcie klienta
DHCP
Obsługa sprzętu
HP
Internet Troubleshooting
Audyt IT
IT Operations
LAN-WAN
Linux
Administracja sieci
Projektowanie sieci
Inżynieria Sieci
Sprzet sieciowy
Networking
Systemy operacyjne
Rozwiązywanie problemów
Routery
Routing
Serwery
Instalacja oprogramowania
Przełączniki
TCP / IP
pomoc techniczna
System Windows
Windows 7
Windows Server
Sieci bezprzewodowe
Microsoft Windows XP
Windows XP
cisco
Języki
polski
ojczysty
angielski
dobry
niemiecki
podstawowy
Doświadczenie zawodowe
Network Specialist
- Monitoring, configuring, and maintaining all aspects of a LAN network including servers, routers, switches, DSL chassis and switches, wireless access points, and optimal connection to the internet
- Participating in resolving WAN related issues with various Internet Service Providers around the world
- Interacting with on-site network technicians to resolve higher level network anomalies
- Mentoring and providing a guidance to level 1 and level 2 agents
- Logging all work performed in an accurate manner that reflected all steps in the troubleshooting process
- Participating in resolving WAN related issues with various Internet Service Providers around the world
- Interacting with on-site network technicians to resolve higher level network anomalies
- Mentoring and providing a guidance to level 1 and level 2 agents
- Logging all work performed in an accurate manner that reflected all steps in the troubleshooting process
Tier 2 Senior Network Analyst
- Supporting Tier 1 level agents in particularly difficult cases
- Ensuring Tier 1 level readiness to answer incoming calls
- Cooperating with other departments of the company and the hotel staff to ensure the fulfillment of
existing standards and procedures
- Ensuring the correctness of entering data into the system by Tier 1 level
- Creating reports of network status for other departments of the company and the hotel staff
- Escalating high priority cases to Network Specialist agnests and the Team Manager
- Ensuring Tier 1 level readiness to answer incoming calls
- Cooperating with other departments of the company and the hotel staff to ensure the fulfillment of
existing standards and procedures
- Ensuring the correctness of entering data into the system by Tier 1 level
- Creating reports of network status for other departments of the company and the hotel staff
- Escalating high priority cases to Network Specialist agnests and the Team Manager
Tier 1 Network Analyst/ Senior Tier 1 Network Analyst/Tier 2 Network Analyst Backup
Responsibilities:
Utilize Ticketing System for the purpose of:
- Capturing client requests, incidents, questions and problems
Ticket Assignment
- Communication between clients and their customers
- All relevant information is in tickets
- Willingness to take direction and follow through on tasks to completion
- Deliver exceptional customer experience while staying within our support guidelines
- Look for opportunities to improve our business and elevate the customer experience
- Meeting or exceeding outlined KVI/KPIs
Work as a team to ensure departmental and individual goals are met on a daily basis
- Employ time management and multi-tasking skills to maintain high service levels
- Identify opportunities to improve customer service levels Support calls from other Customer Care groups as needed
Qualifications:
- Fluent in English
- Knowledge of computer systems, networking, computer components, TV setups, internet applications, mobile apps/operating systems and a comfort level of trouble shooting these topics patiently with a customer over the telephone
- Knowledge of networking and network equipment
- Proficient in Linux, Windows and Apple operating systems
- Exceptional Customer Service and communication skills
Willingness to take direction and follow through on tasks to completion
- Familiarity with internet applications including e-mail and VPN’s an asset
- Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success
Utilize Ticketing System for the purpose of:
- Capturing client requests, incidents, questions and problems
Ticket Assignment
- Communication between clients and their customers
- All relevant information is in tickets
- Willingness to take direction and follow through on tasks to completion
- Deliver exceptional customer experience while staying within our support guidelines
- Look for opportunities to improve our business and elevate the customer experience
- Meeting or exceeding outlined KVI/KPIs
Work as a team to ensure departmental and individual goals are met on a daily basis
- Employ time management and multi-tasking skills to maintain high service levels
- Identify opportunities to improve customer service levels Support calls from other Customer Care groups as needed
Qualifications:
- Fluent in English
- Knowledge of computer systems, networking, computer components, TV setups, internet applications, mobile apps/operating systems and a comfort level of trouble shooting these topics patiently with a customer over the telephone
- Knowledge of networking and network equipment
- Proficient in Linux, Windows and Apple operating systems
- Exceptional Customer Service and communication skills
Willingness to take direction and follow through on tasks to completion
- Familiarity with internet applications including e-mail and VPN’s an asset
- Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success
Edukacja
Political Science and Government, magisterskie
University of Warsaw
Political Science and Government, licencjackie
The University of Humanities and Economics in Lodz
Specjalizacje
Call Center
Zarządzanie Call Center
IT - Administracja
Administrowanie sieciami
IT - Rozwój oprogramowania
Zarządzanie IT
