Luis Alberto Chajchalac Arias

- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Develop new business with existing clients and/or identify areas of improvement to exceed
sales quotas
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth

- Operating as the lead point of contact for any and all matters specific to customers
- Building and maintaining strong, long-lasting customer relationships
- Negotiating account management contracts and agreements to maximize profit
- Develop a trusted advisor relationship with key accounts, customer stakeholders and
executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and
objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external
stakeholders
- Develop new business with existing clients and/or identify areas of improvement to exceed
sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Identify and grow opportunities within territory and collaborate with sales teams to ensure
growth attainment
- Assist with high severity requests or issue escalations as needed

- Ensure that incoming enquiries to the Service Centers are answered in a professional and
efficient manner (e.g. via telephone, e-mail or HR Portal)
- Gather all required information at the first point of contact to ensure that customer enquiry
can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of
a customer enquiry in the case management system
- Adequate understanding, interpreting and managing incoming enquiries to the HR Contact
Center
- Provide support to employees, line managers and HR Business Partners to enable them to
effectively use the HR Portal and other relevant on-line tools for completing transactions.
- Provide proper feedback to the customer if problem is referred
- Contribute to continuous improvement activities in the PPS Center through identification of
recurring employee/line manager/HRBP issues to simplify and enhance policies, processes
and technologies.
- Provide support during the implementation of new initiatives, programs, policies, and
services by acting as an employee’s first line of contact.

- Establish, develop and maintain business relationships with current customers and
prospective customers in the assigned territory/market segment to generate new business
for the organization’s products/services;
- Research sources for developing prospective customers and for information to determine
their potential;
- Make telephone calls and in-person visits and presentations to existing and prospective
customers.
- Develop clear and effective written proposals/quotations for current and prospective
customers;
- Coordinate sales effort with marketing, sales management, accounting, logistics and
technical service groups.
- Analyze the territory/market’s potential and determines the value of existing and prospective
customers value to the organization;
- Identify advantages and compares organization’s product/services;
- Supply management with oral and written reports on customer needs, problems, interests,
competitive activities, and potential for new products and services;
- Keep abreast of product applications, technical services, market conditions, competitive
activities, advertising and promotional trends through the reading of pertinent literature and
consulting with marketing and technical service areas;
- Participate in trade shows and conventions;

- Ensure that a continuously high level of customer satisfaction is achieved;
- Support users and customer service. Being present and available to clients requiring technical assistance;
- Ensure Incident records are kept up to date throughout the life of the Incident,
documenting additional information as it becomes available, progress updates, user
chases and any other actions taken towards resolution;
- Follow standard Service Desk operating procedures; accurately log all Service
Desk tickets using the defined tracking software;
- Provide a single point of contact for users, dealing with the management of both routine
and non- routine Incidents, Problems and requests;

- Improve service quality by devising new applications; updating procedures; evaluating
system results with users;
- Complete special projects by organizing and coordinating information and requirements;
planning, arranging, and meeting schedules; monitoring results;
- Maintain professional and technical knowledge by attending educational workshops;
benchmarking professional standards; reviewing professional publications; establishing
personal networks;
- Contribute to team effort by accomplishing related results as needed;
- Create and revise systems and procedures to reduce costs and improve efficiency by
analyzing the operating practices, recordkeeping systems, office layout, budget, and
personnel requirements surrounding administrative tasks;
- Anticipate customer needs, and follow up to confirm that internal customers are completely
satisfied;
- Achieve financial objectives by anticipating requirements; submitting information for budget
preparation; scheduling expenditures; monitoring costs; analyzing variances;
- Analyze internal processes and plans or implements procedural and policy changes to
improve operations;
- Recommend cost saving methods, such as supply changes and disposal of records to
improve efficiency of department.

- Represent the interests of Guatemala and develop of commercial, legal, cultural and scientific relations through constant contact with all major governmental institutions and ministries in different countries;
- Business Affairs Manager: Monitoring the development of politics and economics in Austria and in all concurrent countries, promoting Guatemala as a destination for investment and business, assist the Guatemalan companies in Europe in terms of contacts with relevant institutions, close cooperation with Chambers of Commerce and Industry in Vienna, Prague, Budapest, Bratislava, Ljubljana, Bucharest;
- Develop tourism, develop cultural and scientific relations, school and university exchanges;
- Assist Guatemalan citizens by issuing passports and travel documents, transcription of births, deaths, marriages and other official documents. Protect detained or imprisoned Guatemalans and monitoring the legitimacy of judicial proceedings through contact with foreign authorities;
- Consular assistance to foreigners (visas, information about how to enter and remain in Guatemalan territory), touristic and commercial information);
- Legalization of documents;
- Responsible for the administrative area of the Embassy: Accounting (income statements and balance sheets), Consular Incomes (SIRAC System), Inventory (Web SICOIN System), according to the rules of the Ministry of Foreign Affairs.

- Acquire of new customers in Western Europe, advice and support for existing customers, mainly from Germany and Spain;
- Contact with international agencies and advertising media for their campaigns;
- Research new niche markets in Western Europe, representing the company in important strategic fairs in Germany, Spain, France and England;
- Develop business strategies to achieve sales targets;
- Advice and support to customers during the pre and post sales, negotiation;
- Plan, develop and implement the sales and marketing plan.

- Advice and support to customers in the field of logistics, maritime and land transportation in Europe;
- Assist in the design and implementation of marketing and promotional campaigns;
- Implement databases and internet researches for important projects.

- Acquire of new customers and advice the current customers, mainly in Central America, increase sales and improving customer service;
- Develop promotional activities and present monthly reports to the General Manager;
- Develop and active participation in the new sales strategies.

- Advise to customers of Central America and the Caribbean, prepare of product information, offers, contracts, sales projections and reports, orders, price negotiation, sales analysis and statistics;
- Participate in the certification process of ISO 9002;
- Support the Head of the Department of Exports and Imports, as a first point of contact for potential customers in Europe, USA, Asia, South America and the Caribbean, preparation of contracts, accounting documents, orders, review of costs, quality and delivery.