Jarosław Pencko

Managed sales for a global firm specializing in production of digital images and animation.

Coordinated execution of projects for international clients in Poland ensuring creation of high quality deliverables on time, within budget and according to strict requirements.

Implemented new software solutions that not only increased production efficiency and product quality, but also reduced operational cost.

Maintained positive relations with clients, vendors, and technology partners.

Managed delivery timelines, contracts, invoicing, and project documentation.

Expanded and maintained the B2B customer and partner network in Poland and the US.

Executed marketing, communication, client prospecting, and staff recruitment tasks.

Led local and offshore development teams on software development projects in Agile.

Coordinated priorities and release plans, identified and mitigated risk, prioritized and resolved issues.

Organized meetings with cross-functional teams to achieve consensus and synchronize development and validation activities.

Worked closely with the program manager and product managers; built strong relationships with stakeholders and effectively managed client expectations.

Solicited new business, estimated budgets and negotiated fees, supervised fulfillment of requests, and managed expectations of customers at investment firms in Europe and the US.

Led cross-functional teams and supervised software development in PMI; coordinated UAT, deployment, and support.

Defined product direction by designing features for securities trading systems; wrote functional specifications and communicated concepts and requirements to technical teams.

Redesigned the internal CRM system to improve customer support and made the software marketable.

Drafted licensing and SLA contracts, RFIs, RFPs, SOWs, marketing and communication materials.

Recruited staff; coordinated two career fairs at AGH in Kraków.

Supported customers at leading investment firms in Europe and the US; identified business opportunities, developed new solutions, and ensured customer satisfaction.

Managed development of software features in PMI; coordinated QA testing, UAT, and production validation.

Prepared communication materials such as project status updates, release notes, and newsletters.

Analyzed processes and advocated system enhancements that increased efficiency of operations teams.
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Prepared functional specifications and test scenarios; coordinated UAT and production validation.
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Drafted user manuals, trained operations teams, encouraged knowledge sharing to improve processes.

Analyzed business processes, gathered requirements, and drafted workflow improvement specifications.

Recognized for improving operations workflow and processes, as well as standardizing development documentation resulting in more accurate data processing and shortened development life cycles.

Managed the securities reconciliation team; bridged communication with clients.

Acted as a liaison between internal departments and foreign custodian banks.

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Processed account transactions and resolved issues and discrepancies with foreign investment banks.

Organized a payment process for Canadian private placements and mortgage-backed securities.

Received two Premier Achievement Awards for efforts on the Mellon and CIBC joint venture.