Temat: Prioritize Your Service Desk Operations with SLM,...

Prioritize Your Service Desk Operations with SLM, 17.12.2008, 17.00

http://www.goldenline.pl/spotkanie/prioritize-your-ser...





Prioritize Your Service Desk Operations with SLM
Oblicore Webinar: Wednesday, December 17, 2008
11am EST (8am PST, 4pm UK Time, 5pm CET)

WEBINAR OVERVIEW
Most companies employ various tools to manage service and support incidents. They range from commercial incident management solutions to home grown systems built with spreadsheets. Often several departments participate in incident management and each has a different role and responsibility at a given stage of the customer care process. As a result, a disconnect frequently develops between the customer facing service desk and the priorities of business operations. This can result in missed or late action, loss of revenue, and customer dissatisfaction.
In this webinar, learn how prioritizing tickets with business logic and standardizing processes can bridge this gap and improve the efficiency and productivity of your service desk to improve customer satisfaction and reduce penalties.