Temat: Online ITIL V3 Summit - 11 czerwca 2009, czwartek

Online ITIL V3 Summit - 11 czerwca 2009, czwartek

Join leading industry experts at the free, online ITIL V3 Summit on June 11th. Thought leaders will present a series of webcasts covering efficient IT service management, strategic ITIL implementation, best practice advice, and more:

http://www.goldenline.pl/spotkanie/online-itil-v3-summit

WHEN: Thursday, June 11, 2009, attend live throughout the day or afterward on-demand

TOPICS AND PRESENTERS:


■ "Seven Ways ITIL can Help You in an Economic Downturn"
Anthony Orr, Best Practices Director, Educational Services, BMC

■ "ITIL V3 Service Strategy"
Bill Powell, Service Management Strategy Leader, IBM Global Services

■ "ITIL Service Management Practices: Third Time's the Charm"
Michael Disabato, Vice President and Service Director, Burton Group

■ "Keeping Customers Close in a Competitive Global IT Service Market"
Howard Kendall, Founder & Chairman, Service Desk Institute (SDI)

■ "ITIL V3 Certification Update: Can We Talk?"
George Spalding, Executive Vice President of Pink Elephant

■ "Navigating the Risks & Challenges of Implementing IT Projects Pt2"
Jerry Kopan, ITSM Project Manager and ITIL Trainer

■ "Deciphering Service Management"
Ian Clayton, Consultant, Service Management 101

Review the schedule and register to attend any or all of the free summit webcasts at:
http://www.brighttalk.com/summit/itilv3

AUDIENCE:
You will be able to attend any or all of the webcasts, submit real-time questions to presenters, and vote in audience polls. If you are unable to attend the webcasts live, you can view them afterwards on-demand.

Regards,

BrightTALK™
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About BrightTALK:

BrightTALK is devoted to making webcasting the ultimate business tool for transferring knowledge. BrightTALK offers vibrant exchange of ideas as either a presenter or a viewer with live, interactive access to the world's top thought leaders.