O grupie

ITSM - IT Service Management - Zarządzanie Usługami IT - is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business.

ITIL V2 Service Delivery
■ ITIL Service Level Management
■ ITIL Financial Management for IT Services
■ ITIL Capacity Management
■ IT Service Continuity Management
■ ITIL Availability Management
ITIL V2 Service Support
■ ITIL Configuration Management
■ ITIL Change Management
■ ITIL Release Management
■ ITIL Incident Management
■ ITIL Problem Management
■ ITIL Service Desk
ITIL Addittional Books
■ ITIL Application Management
■ ITIL Business Perspective
■ ITIL ICT Infrastructure Management
■ ITIL Planning to Implement Service Management
■ ITIL Security Management

ITIL V3 Service Lifecycle Governance Processes
■ Service Strategy (SS) Processes
■ ITIL Demand Management
■ ITIL IT Financial Management
■ ITIL Service Portfolio Management
■ ITIL Strategy Generation
■ Continual Service Improvement (CSI) Processes
■ ITIL Service Measurement
■ ITIL Service Reporting
■ ITIL Service Improvement
ITIL V3 Service Lifecycle Operational Processes
■ Service Design (SD) Processes
■ ITIL Service Catalogue Management
■ ITIL Service Level Management
■ ITIL Capacity Management
■ ITIL Availability Management
■ ITIL Service Continuity Management
■ ITIL Information Security Management
■ ITIL Supplier Management
■ Service Transition (ST) Processes
■ ITIL Transition Planning and Support
■ ITIL Change Management
■ ITIL Service Asset and Configuration Management
■ ITIL Release and Deployment Management
■ ITIL Service Validation and Testing
■ ITIL Evaluation
■ ITIL Knowledge Management
■ Service Operation (SO) Processes
■ ITIL Event Management
■ ITIL Incident Management
■ ITIL Request Fulfilment
■ ITIL Problem Management
■ ITIL Access Management
■ ITIL Operation Management


A Standard and Code of Practice for IT Service Management
■ BS 15000
■ ISO/IEC 20000
ISO/IEC 20000 process groups
■ Requirements for a management system
■ Planning and implementing service management
■ Planning and implementing new or changed services
■ Service delivery proces
■ Relationship processes
■ Resolution processes
■ Control processes
■ Release processes

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