Ewa Węgorkiewicz

Business Solution Manager in Consulting Department with focus on Loyalty Management, Business Intelligence, Campaign Management, Mobile technology & CRM products .
Involved in loyalty projects of different market sectors ( banking, retail, multi-partner ) and countries : Spain, UK, Turkey, Romania, Germnay, France, Republic of Dominikana, etc.

Duties and Responsibilities:

- Frequent Meetings & presentations for the clients mostly in their native language ( English, Spanish, German)
- Project coordinating
- Participating in pre –implementation analysis
- Recognizing and analyzing customer functional and business needs (in accordance with offered software)
- loyalty program concept proposals
- adjusting the system functionalities to the specific customer needs
- Working out business documentation
- Preperation on internal & external workshops
- Active support for the product managemenet in terms of product functionalites addressing the current needs of the market

Involved in the IT service management process, implementation and coordination of the business and financial applications in order to improve the business process, reporting software applications and consolidations, reporting the service processing, working with application databases, maintain long distance relationships with clients in English, German and Spanish languages, pursuing ITIL V3 certification, analysis and testing of the effectiveness of the process, ad hoc analysis and requests.