Dariusz Nowak

- Managing portfolio of 600 customers with yearly turnover
around 250 mln PLN
- Signing new contracts with leads
- Active selling and negotiating commercial terms
- Following given targets on margin and volume
- Winning new contracts/upsells thanks to gained wide market and pricing knowledge
- Selling additional CVP’s provided by 3rd party cooperators
- Managing stakeholders in terms of signing new contracts
- Participating as sales subject matter expert in business/operations projects/workshops

- Taking care of application and in case of finding any issues closely cooperating with 3rd party app provider
- Providing help and resolving IT issues within my team
- Taking active part on app releases and updates including writing scenarios, testing, and monitoring during hyper-care period
- Preparing tailored Excel reports for customers and internal stakeholders, depending on their needs
- Keep being up to date with all news regarding Touchless and cascading information to relevant business partners
- Providing e-application specific training to both Shell stakeholders & customers

- Identifying opportunities to improve the customer experience for customer
- Taking ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
- Recording and following up all customer contacts in customer facing systems for the service accredited
- Escalating immediately where appropriate to Team Leader or Sales Manager any issue which could jeopardize the relationship with the customer
- Taking ownership of customer enquiry even when resolution is not within direct control
- Proactively monitoring the E2E process to ensure all Service Providers deliver on the customer promise for these customers

- Providing face to face customer service
- Leading customer support team
- Managing company events
- Finding potential company customers and selling complex offer ( go-kart tournament, catering, cups and medals, enrgravings)

- Providing face to face customer service
- Providing information on post services and financial products
- Cash service for clients of Bank Pocztowy