Arturo Bedolla

As a collector agent I take care of the conciliation of Lufthansa’s twelve main customer accounts in NY, in case of short-payments or over payments It is my responsibility to contact the customer either send them back their refund or collect the short payment.

- Account: settlements
- Accounting: reconciliations, elaboration of statements of account, monitor of the accounts using
SAP and CASS/CNS
- Collection:
- Customer service: I answer customer enquiries on any topic, such as rates, accounting issues, wire
transfers, checks, etc,
- Dispute handling: first contact with user, placed service calls, informed and updated about existing service calls
- Coaching: whenever it is needed and a new member arrives to our team, I am assigned to provide shadowing training until they are capable of working on their own.

As a member of the field dispatch, I mastered the operation very quickly and I was a key member in the 4 areas the FD is divided into.

- Monitor: in this area I monitored all hi priority calls in which we have a 4r response
- Priority Control Center: In this area we processed all the shipments from and to all over the US
- Customer Line: first contact with user, placed service calls, informed and updated about existing service calls
- Tech Line: I helped out technicians closing service call over the SIMS system ordering parts, fixing their daily records, etc

As a Sales Manager I created my sales force, which was a team of 4 people who reported directly to me, together we increased sales above expectations. And brought in many important customers such as Pepsi, Pantech and LG.

*Sales of Publicity (national and international)
*Sales forecast
*Managing people
*PR
*Marketing, Expos
*Conferences
*Dealing with many important english speaker customers

Started as an instructor of English and Spanish, however my hard work, excellent relation skills and always willingness to learn, got me a position as a Jr. PM, where I took full care of several products, white line specially.

*Purchase
*Import - export
*Monitoring & Tracking
*Document checking
*Warehousing
*Logistics
*Inventory control
*Sales & Sales forecasting
*Product Training
*Marketing, expos, road shows
*Presentations
*PR
*CRM
*Etcetera

As an instructor of English and Spanish, I worked with executives to help improve their language skills, I also handle simultaneous translations when the need arises. Utilizing dynamic classroom techniques, the goal is to make language learning both interesting and meaningful.