Agnieszka Nowak

- Responsible to provide personnel administrative services to the Small Format stores employees
- Preparing contracts for new starters, annexes for existing team and contract terminations for leavers, tracking all the changes
- Reporting of employees to Social Security
- Calculation of pay for personnel (time management, expenses, travel allowances, social benefits fund etc)
- Working time recording and assessing due to polish labour low
- Health and Safety training according to Polish low monitoring
- Running personal and administrative files
- IFS (HR) system administration
- Preparation of the penalties documents
- Analysis of absenteeism and overtime
- HR record keeping
- HR trainings proviiding
- Handling bailiffs documentation

- Responsible to provide administrative support to the Operation Director (scheduling meetings and teleconferences, preparing agenda, taking next steps, preparing excel reports, arranging conference rooms, inviting guests, providing catering)
- Support company event planning as Business Leaders Meetings by preparing PowerPoint presentations, taking part in the meetings
- Travel arrangements for Operation Director (trip planning, hotel arrangements, flight / train / car arrangements)
- Providing financial task as preparing requests to Expense Committee, ensuring all expenses of Director are paid on time, putting through all invoices to the financial department
- Submitting of supply orders of office stationary
- Handling HR relating tasks like taking Performance Review Process in Tesco Small Format Department, collaborating with HR Dept in processing pay rises, annexes, agreements for the Direct Reports of Operation Director, attendance lists tracking and preparing

-Responsible to provide an effective and efficient administration and HR service for the company from the Cracow Office to ensure a smooth running of the administrative and HR function within Cracow
-Responsible to negotiate the contracts with local partners and suppliers
-Contribution to receiving the Tentative Employment Agency Certificate
-Responsible for creating internal policies in terms of documentation and communication and administrative processes flows
-Monitoring the flow of personal documentation between Cracow Office, outsourcing company and HR department in London accordingly to Polish labour low, company standards and requirements
-Monitoring medical examination expiry date, preparing referrals
-Responsible for assisting the Research Operation Director in hiring, discipline, training, evaluation, counseling and termination of personnel
-Preparing contracts for new starters, annexes for existing team and contract terminations for leavers
-New starters implementation
-Coordination and conducting on-boarding program for new hires
-Conducting 3 Training Modules for new starters: Oracle Training, Internal Kenexa Career Tracker training and TrackIt System training
-Creation of Induction Program
-Health and Safety training according to Polish low ordering and recording
-Running personal and administrative files
-Conduct and report Exit Interviews with leavers
-Running Holiday and Training Tracker
-Conduct training needs analysis for Researchers based in Cracow Office, carry of gap analysis and Training Roadmap for existing team creation
-Coordination and execution of up-skilling training programme for Researchers
-Plan, complete and document the ongoing training of the Cracow team to ensure full compliance with all standards
-Liaise with all local partners and HR & Financial Departments
-Dealing with financial tasks like purchases, invoice, payments to the suppliers or travel allowances and expenses book keeping
-On sites visits cost tracking and reporting
-Deal with EVOLUTION project as project team member

-Preparing HR reports and presentations for HR Director
-Support in organization of Assessment / Development Centres for future and current employees, help in conducting them / assessing in Assessment Centres
-Collecting all HR and administrative data of New Formats Retail
-Support Head of Human Resources and Regional HR Managers in their daily duties
-Ensure that communication between Head Office and new Formats stores is up and running smoothly
-Support in creating Staff Forums
-Collaboration with HR Department in terms of preparing contracts / annexes for employees
-Gathering data in regards of Performance Reviews of all New Format Stores Managers
-Assistance to Head of Human Resources Retail New Formats in creating career path for management employees within New Formats Department
-Tracking vacancies on Management positions in all New Formats stores
-Take part in recruitment companies for new open stores
-Organization of Tesco Academy – cyclical (once a month) 1-week Training Course for Stores Managers
-Applications to Social Fund Committee gathering and submitting to appropriate Committee
-Job applications selecting for the positions and regions
-Updating data in Intranet
-Collaborating with Marketing Department in terms of promotion actions for Employees
-Coordination of department meetings, agenda preparing and next steps forwarding
-Holiday Tracker for New Formats Department updating
-View Point (Employee Satisfaction Questionnaire) results and reports gathering
-Dealing with some financial duties for HR New Formats Department

-Responsible for guest experience, which includes reception and registration, concierge, ensuring total guest satisfaction is achieved.
-Responsible for maintaining quality of product and ensuring consistency in its
delivery and standards. Involved in promotion of products and services to the targeted customer/guest group. Develop promotional programs, point of sales materials, merchandising activities
-Active involvement with the organization of large, highly complex VIP
visits including 60th Anniversary commemoration of the Liberation of the Auschwitz Concentration Camps in January 2005 including visits of the President’s of Russia, Israel, Poland
-Records keeping, administration
-Handling messages to different departments of the hotel
-Providing information about the facilities in the hotel and cultural information
-Handling request and complaints,
-Updating data in Opera system
-Handling reservations according to five-star hotel standards
-Liaison and coordination with other departments to ensure smooth operation.
- Fulfilling guests’ needs in a proactive and anticipative manner

-Responsible for taking care for the polish tourist (up to 150 people in one turn) in Italy during their stay in summer / winter season (24-hour attention)
-Responsible for organizing facultative trips, renting busses / ferries / boats / purchasing ski passes
-Collaborating with Italian contracting parties
-Offering to the tourist active ways of spending time on vacation by providing information about local traditions / events
-Guiding for the tourist
-Support in solving issues in Italian State Offices
-Translating
-Submitting income reports to Travel Agency