Agnieszka Calik-Jończak

- Successful delivery of service through supervising and managing employees
- Achieving SLAs and ensuring strong service focus
- Motivating, promoting and directing employees to meet corporate goals
- Adhering to financial controls
- Business requirements definition and automation implementation
- Process analysis and improvement
- Maintaining effective cooperation and working relationship with customers
- Controlling processes to optimise efficiency and minimise costs
- Recruiting new staff members to ensure continuity of service

- Preparing daily workloads for staff & coordinating the daily allocation of work
- Motivating the team to achieve high standards and KPI targets
- Project transition from Germany to Poland
- Implementation of new tasks and activities
- Resolving escalations and difficult customer cases
- Maintaining regular calls and meeting with customer in Germany

- current customer service,
- management of group persons working directly or indirectly with foreign clients or having influence on final product for client.
- introduction and co-ordination the processes of improvement and management of quality system,
- management of Project and processes settled by superior