Agata Grabowska

HR Assistant

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Bank BPH
HR Assistant
• Act as a first point of contact for the employees from 3 Divisions (600 employees)
- creating new contracts of employment,
- providing recruitment and advertising services
- liaising with payroll, Benefit&Compensations, Training & Development team in order to solve employees’ enquiries,
- issuing “thank you” and rewards letters, welcome emails
- helping managers with salary, promotions and bonuses reviews,
- delivering on time, compliance with legal obligations and Bank’s policy documents
• Assisting by New Manager Assimilation Programs and issuing reports
• Facilitating and taking part in Assessment Centers
• Coordinating and implementing to polish environment corporate contest
• Creating and working on implementation of the new report system (SAP HR, Oracle)
• Other HR administrative duties
Agora S.A.
Trainee in Training and Recruitment Department, “Learn from the Best” Program
• reviewing and selecting application/resume (short-listing)
• conducting telephone interviews, assisting face to face interviews
• evaluating applicant skills and making recommendations
• booking interviews with appropriate candidates, giving feedbacks
• updating applicant tracking database system with interview notes
• maintaining recruitment and training spreadsheets and creating reports
• supporting organization of trainings, taking part in some of the trainings
• testing new trainings data base system and suggesting improvements
Trainee in Training and Recruitment Dept (as a “Win the Placement” prize winner)
• liaising with all departments in realization training plans,
• cooperate with external training providers
• dealing with and undertaking a variety of HR administrative tasks
Scottish Gas, Edynburg
Customer Service Advisor
• Problem solving for British Gas customers, providing one point of contact and delivering solutions and support through excellent service
• Managing British Gas customers through the home move process, ensuring all aspects were processed correctly so that the customer had a great experience
• Liaison with internal and external partners to ensure each part of the customer’s journey was managed effectively ensuring the customer had no reason to repeat their contact with British Gas. Delivering great service first time
• Working with customers with technically complex enquiries from end to end
• promoting British Gas products and services and selling them
• building relationships with other companies to resolve customer problems
• translating calls from Polish customers
Scottish Gas, Edynburg
Human Resources Assistant – Policy & Procedures Analyst
• carrying out a review of British Gas HR processes, policies and procedures
• preparing presentations for the British Gas Management Team and creating guidelines to support them around British Gas polices
• conducting training needs analysis to identify any skill gaps and present solutions
• conducting research interviews with British Gas management community to establish support requirements
Scottish Gas, Edynburg
Administrative Assistant – British Gas Correspondence Division
• inputting data onto departmental databases and spreadsheets, updating them
• managing and prepare reports for managers, creating various analyses (i.e. workflow analysis, report for quality checking)
• sorting incoming correspondence using British Gas' correspondence systems
• photocopying, printing and scanning documentation onto Lighthouse System
• ensuring efficient workflow and back-office administrative support
• training the new members joining the team
• other administration day-to-day tasks


Zarzadzanie Zasobami Ludzkimi, magisterskie
Jagiellonian University in Kraków
Zarządzanie i Marketing/ Specjalizacja:Zarządzanie Systemami Produkcyjnymi., inżynierskie
"West Pomeranian University of Technology


Human Resources
Recruitment/Employer Branding