Adam Burdecki

• Senior technical support to a range of customers
• IT solutions planning and deployment
• IT project management and planning
• Responsible for writing procedures and documentation for customers in regards of IT compliance and security.
• Server and IT Systems deployment and configuration
• Provide training, support and guidance to junior members of the team

• 3rd line technical support to a range of customers within a SME sector
• Server deployment and configuration
• Provide training, support and guidance to junior members of the team
• Evaluation and feasibility reporting for new technologies

• Call Logging and telephone answering
• 2rd and basic 3rd line technical support to the Esporta estate, such as Hardware/Software installation and troubleshooting
• To provide technical solutions as and when required within mobile user environment (Laptop and BlackBerry based setup)
• Work with the relevant parties to ensure both the current infrastructure and any future changes are functional and stable (Hardware Redundancy Planning)
• Leasing with 3rd party organizations such as hardware, software support companies (backup and imaging solutions for the business infrastructure)
Responsible for writing procedures, documentation, and hardware