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Zdzisław BiernacikITIL Expert (V3) within IT&S Service Management Centre
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- Podsumowanie zawodowe:
-
POSITIONS:
IT Manager
Service Delivery Manager
Service Level Manager
Service Desk Manager
Incident Manager
Problem Manager
Configuration Manager
Team Leader
SKILLS:
Management skills
Perfect personal and team work organisation according to ISO9001:2000 and ITIL
(ITIL Practitioner Certificate - blue badge)
Ability of coordination of work in international diffuse environment
Ability of making decisions under pressure.
KNOWLEDGE:
Process oriented approach (ITSM/ITIL, ISO 9001/2000/ ISO 20000)
Electrics, electronics, electroenergetics and automatics knowledge
Knowledge about digital technology, computer architectures.
Programming in C, Pascal, HTTP, Assembler basics
Computing systems: MS Windows 9x, XP, NT, 2000, 2003 Server, Linux, Solaris
Well up in MS Office (Word, Excel, Acces, Power Point, Front Page)
Theory knowledge about MRP II and ERP class systems, e-bussiness issues
Knowledge about software engineering process: RUP methodology, CASE, UML
Digital transmission and computer internetworks knowledge
Computer systems security knowledge
OTHER SKILLS:
Languages skills
Quick adaptation in new environment
Manual skills
AutoCAD, Adobe Photoshop, Adobe Acrobat, Adobe Premiere, Pspice, Elektronic Workbench, Pov-Ray
Presicion, creativity and politeness
Active B cathegory driving license
LANGUAGES:
Polish - native
English - fluent
French - basics
PERSONAL INTERESTS:
Cars , Books, Traveling, Sport: Basketball and MTB
Doświadczenie i referencje
- Firma:
- CapGemini Poland Sp. z o.o. (od 2009-12)
- Stanowisko:
- Incident & Problem Management Lead for BP
- Obowiązki:
- BP SMC MIRCA Lead (13 people)
Major Incident Management process:
* developing and maintaining the Major Incident Management process
* reviewing the efficiency and effectiveness of the process
* producing management information
* managing Incident support staff
* allocating resources for the support effort
Problem Management process:
* developing and maintaining the Problem control process
* reviewing the efficiency and effectiveness of the Problem control process
* producing management information
* managing Problem support staff
* allocating resources for the support effort
* monitoring the effectiveness of error control and making recommendations for improving it
* developing and maintaining Problem and error control systems
* reviewing the efficiency and effectiveness of proactive Problem Management activities.
- Firma:
- BP International Limited (od 2007-04)
- Stanowisko:
- ITIL Expert (V3) within IT&S Service Management Centre Edit BP
- Obowiązki:
- Providing subject matter expert knowledge regarding IT Service Management (ITIL) within BP IT&S SMC
- Firma:
- Capgemini Polska Sp. z o.o., Kraków, Poland (od 2009-08 do 2009-11)
- Stanowisko:
- Team Leader of Event Control Team
- Obowiązki:
- BP SMC Event Control Team Lead (6 people)
Event Control Process:
- QA Daily reporting & distribution
- Operation Highs & Lows Weekly Report
- Notification Updates (Service Requests)
- Environment Knowledge
- Application Support model
- Sharepoint Administration
- Presentations & training management
- Firma:
- CapGemini Poland Sp. z o.o. (od 2008-08 do 2009-07)
- Stanowisko:
- Team Leader of ECT & Major Incident Management team
- Obowiązki:
- BP SMC Incident Management Team and ECT teams (15 people)
Global Incident Management and ECT Process:
- Managing rotas
- Act as escalation / guidance for the IM’s
- Ask questions around timing, the content and quality of comms.
- Comms monitoring collate feedback and discussing with team, league tables to help focus training
- Understand how process operates now against when it was agreed at the go live of MIRCA. Establish if the process needs to formally change to reflect the differences.
- Collate incoming templates and discuss issues with SDO's
- Attend Incident Management Forum – act as cover if necessary
- Review reports issued, and ask what the purpose of the report is and if they can be improved / stopped etc
- Firma:
- CapGemini Poland Sp. z o.o. (od 2007-04 do 2008-07)
- Stanowisko:
- Problem Manager
- Obowiązki:
- Global Problem Management Process:
* developing and maintaining the Problem control process
* reviewing the efficiency and effectiveness of the Problem control process
* producing management information
* managing Problem support staff
* allocating resources for the support effort* monitoring the effectiveness of error control and making recommendations for improving it
* developing and maintaining Problem and error control systems
* reviewing the efficiency and effectiveness of proactive Problem Management activities.
- Referencje:
-
One of the strongest assets in very strong team. Detail and quality oriented, always on time with his tasks. Extremely polite to workmates and customers, very good interpersonal skills. Eager to gain new skills, willing to learn. Definitely recommended.
wystawiono 2008-07-16
Bartlomiej Siedleczka (były/obecny przełożony)
- Firma:
- Ericpol Telecom Sp. z o.o. (od 2005-02 do 2007-03)
- Stanowisko:
- Team Leader Technical Support Team
- Obowiązki:
- Computer service engineer - Technical Support Team Leader.
Manager of the technical support team (nine persons). Service Desk Manager / Incident Manager and Problem Manager TL functions. Work coordination in many locations. Creation and development standards of work according to the system of quality ISO9001:2000 and ITIL best practices. Installation of priority and schedules of development work. Coordination of strategy planning directions in the IT department. Reporting progress of work of group. Assets Management (more than 5.000 items) - Configuration Manager. Procurement Manager (shopping of computer equipment/software). Work in an international heterogeneous environment (Poland, Sweden, Mexico, Ukraine, Belarus)
- Referencje:
-
Miałem przyjemność współpracować ze Zdziszkiem przez około 2 lata.
Bardzo dokładny, skrupulatny, doskonale zorganizowany, wszystkie projekty doprowadza do finału w krótkim czasie i z doskonałym rezultatem.
Jego doświadczenie zawodowe (team leader kilkunastu osób w kilku biurach rozproszonych po kraju) w połączeniu z wiedzą teoretyczną (m.in. ISO, ITIL) powodują że jest doskonałym kandydatem na kierownika projektu czy działu.
Prywatnie świetny kolega.
Polecam.wystawiono 2007-11-08
Waldemar Lenda (były współpracownik)
- Firma:
- Marfie 2000 Sp. z o.o. (od 2003-11 do 2005-01)
- Stanowisko:
- IT Specialist
- Obowiązki:
- IT Specialist – Service Delivery Manager.
Management of IT sector in company. Appointing the direction of development IT sector. Liability for shopping of computer equipment. Coordination of cooperation with external companys. Prosecution of custody over computer equipment, brand server, administration of CDN FPP Commarch server, management computer network, management and modernization of the brand internet part (www.marfie.pl; www.grupamarfie.pl; – information platform, www.meble.grupamarfie.pl – internet on-line store)
- Firma:
- Auto-service Dariusz Dragon (od 2002-09 do 2002-09)
- Stanowisko:
- Data Base Analyst (contractor)
- Obowiązki:
- Creation of data base (MS Acces) containing all information regarding the clients, cars, repairs etc being baseline for the BaU activities
- Firma:
- TES S.C. (od 2002-06 do 2002-07)
- Stanowisko:
- Proffesional Training - IT Engineer
- Obowiązki:
- Computer services and internetworks
- Firma:
- Dragon S.C. (od 2001-08 do 2001-10)
- Stanowisko:
- Data Base Analyst (contractor)
- Obowiązki:
- Stock-taking of computer equipment and network infrastructure for BPH S.A Bank. Creation of data base (MS Acces) contains this informations - Configuration Management process.
Edukacja
- Uczelnia:
- Politechnika Krakowska im. Tadeusza Kościuszki (1998-10 - 2003-06)
- Kierunek:
- Master of Science, Engineer, Information technology (IT)&Computer Science
- Poziom studiów:
- magisterskie
Informacje dodatkowe
- Przebyte kursy:
- The APM Group Limited
- PRINCE2 Foundation certificate
Date: 25 March 2011 Cracow
Examination Institute for Information Science (EXIN)
Certificate, The IT Infrastructure Library (ITIL®)
- ITIL Expert Certificate - red badge
Date: 16 December 2010 Cracow
- ITIL Service Manager Certificate - red badge
Date: 15/16 July 2009 Warsaw
- ITIL Practitioner Support&Restore (IPSR) Certificate - blue badge
Date: 26 September 2007 Warsaw
- ITIL Practitioner Support&Restore (IPSR) - HP course with diploma
Date: 17-21 September 2007 Warsaw
- ITIL Foundation Certificate - green badge
Date: 12 April 2007 Cracow
- ITIL Foundation: CT Partners course with diploma
Date: 10-11 April 2007 Cracow
- Xen Virtual Technique: workshop at Ericpol Telecom sp. z o.o.
Date: March 2007 Cracow
- Solaris Medium Level Administrator course with diploma at Ericpol Sp. z o.o.
Date: December 2005 Cracow
- Organizacje:
- ITLife (ITIL SM)
November 2006 - March 2007 - Ericpol Sp. z o.o. Employees Council Member
(7 persons elected from 800 employees)
- Języki:
-
Polish - native
English - fluent
French - basics
- Hobby:
- Basketball; MTB; motorization, books, project management, ITSMF
- Inne:
- Recommendations:
“One of the strongest assets in very strong team. Detail and quality oriented, always on time with his tasks. Extremely polite to workmates and customers, very good interpersonal skills. Eager to gain new skills, willing to learn. Definitely recommended.” February 13, 2008
Bartlomiej Siedleczka, Incident&Problem Management Team Leader, CapGemini Polska sp. z o.o.
managed Zdzisław at CapGemini Poland Sp. z o.o.
“I had a pleasure to cooperate with Zdzislaw for about 2 years. He is very well organised, precised, all projects he bringed to the end in short time and with great effect. His big experience (Team Leader of dozen of people in many offices) and knowledge (for example ISO, ITIL) cause that I recommend him strongly as a great team leader, project manager or line manager. Privately - great colleage.” November 8, 2007
Waldemar Lenda, Network Administrator, Ericpol Telecom sp. z o.o.
worked directly with Zdzisław at Ericpol Telecom Sp. z o.o.
“Zdzisław is a very customer oriented person. Being his internal customer was a pleasure for me. Focused on a goal, Zdzisław was solving problems on time and with a highly developed precision. Zdzisław has also very well developed interpersonal skills, which help him maintain very good relation with co-workers and clients.” June 19, 2007
Aleksandra Dziadkowiec, HR Specialist, Ericpol Telecom
worked with Zdzisław at Ericpol Telecom Sp. z o.o.
“Zdzisław is a natural born leader. He is a perfectionist at everything he does. He is a very polite person and always has got time for both his colleagues and customers. Zdzisław never refuses you when you ask him for help. I would enjoy working with him again.” April 7, 2007
Waldemar Węgrzyn, Computer Service Engineer, Ericpol Telecom Sp. z o. o.
reported to Zdzisław at Ericpol Telecom Sp. z o.o.
“Highly organized and very strict about work. Can focus on many tasks at once and finish every one of them in requested amount of time. He can and he like to work with ITIL libraries.” April 6, 2007
Michał Droździewicz, Network Administrator, Ericpol Telecom
worked with Zdzisław at Ericpol Telecom Sp. z o.o.
“Zdzislaw is perfectly organized, being also able to manage tasks of his team. As a Technical Support Team leader, he showed great engagement to fulfill each and every given task. During our work together, he has never failed to accomplish what he was given to do. Zdzislaw is able to deliver most perfect service to any employer that he agrees to work for. He is also one of the greatest team players that I know of. Zdzislaw is also great colleague to have - he does not interrupt other people work and quickly fulfills requests. He smiles very often, and during moments of lower workload he's a great man for a couple minutes of talk (however, for Zdzislaw the job is always most important).” March 7, 2007
Stanislaw Kaminski, Network Administrator, Ericpol Telecom
worked directly with Zdzisław at Ericpol Telecom Sp. z o.o.
“Leading and managing Technical Support Team is the most difficult team leader role in the IS/IT Department. Many people, many offices and direct customer contact on the first line support. Zdzislaw manages simultaneously day-to-day support and strategic team development planing. He takes care of business objectives, servicedesk statistics, people training and coaching, regular assessment and public relations. He is always right on time. During my absence Zdzislaw was manger in charge. His open minded approach cannot be overestimate. Zdzislaw's approach is in compliance with the best IT practices. I recommend Zdzislaw as an diligent and reliable employee. I hope we will work together in the future.” February 22, 2007
Konrad Figiel, IS/IT Department Manager, Ericpol Telecom
managed Zdzisław at Ericpol Telecom Sp. z o.o.
“Zdzislaw is a perfect example of hard-working, reliable and well organised person. Every project we had together was always a success.” February 14, 2007
Maciej Moskal, Network Administrator, Ericpol Telecom
worked with Zdzisław at Ericpol Telecom Sp. z o.o.
“The excellent team leader. Zdzisław can organize perfeclty his own work and the work of team. In Ericpol Telecom he works as Computer Service Engineer, performs duties of Strategy Planning Manager, supervises the commodity supplying and the work of team. During absence of IS/IT Department Manager he perfomed duties of Department Manager very well. Always smiling, polite and friendly, very intelligent, careful and precise. Strongly recommended.” February 8, 2007
Joanna Niemiec, Standarization Specialist, Ericpol Telecom sp. z o. o.
worked directly with Zdzisław at Ericpol Telecom Sp. z o.o.
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Kontakty (351)
Michał KucharczykService Manager
Jarosław SułekIT Business Analysis Manager
Grzegorz KuliszWłasna działalność gospodarcza
Olga BoltachSpecjalista d/s Eksportu, Lektor języka rosyjskiego
Dariusz MyśliwiecWdrażam logistykę i dystrybucję
Łukasz WarachimIT Manager, Capgemini Polska Sp z o.o.
Krzysztof WróbelManager, Ericpol
Jakub H.Software Engineer, Ericpol Telecom sp. z o.o.
Bartłomiej KopećBP SMC Event Control Analyst, Capgemini
Jakub BrylIT Governance & IT Security (CISM, CISA, ISO 27000 LA)
