Tomasz Okonek

Tomasz Okonek

Global Service Delivery Manager for PostNord Account, Atos IT Services

Bydgoszcz, kujawsko-pomorskie


    Global Service Delivery Manager for PostNord Account - Denmark

    Atos IT Services Sp. z o.o.

    od września 2012 (od 1 roku i 8 miesięcy)
    Senior Operations Manager, Service Delivery Manager

    AtoS IT Services

    sierpień 2011 - wrzesień 2012 (przez 1 rok i 2 miesiące)
    Since Aug 2011 I was working as a Senior Operations Manager and Service Delivery Manager for Network, Security and Communication Department, which is part of Managed Services in the Global Factory organization. At this position I had responsibility for both these areas

    My team consisted of more than 220 people and covered Network, Access & Security, Unified Communication, Voice and Tooling services.

    Three Service Managers and eight Operations Managers reported directly to me

    Team delivered services for about 300 Customers and Internal Departments

    I was responsible for Network related business from a few perspectives:
    - Financial (P&L for whole team with yearly budget of 6.9 million euros)
    - Customer (service building and developing, delivery and quality – including SLA achievements, building standards for way of working, process creation and management)
    - Internal Business (driving Continuous Improvement changes, support for quality and security standards and audits, being part of recruitment process)
    - People (people management and developing.

    Currently I've been developing my ITIL knowledge on professional/intermediate level, with the aim to achieve Expert level.
    Network and Security Services Country Operations Centre Manager

    Atos Origin

    czerwiec 2009 - lipiec 2011 (przez 2 lata i 2 miesiące)
    As a Network and Security Services (NSS) Operations Centre Manager I set out a challenge of building Centralized Operations for Network and Security services across the worldwide organization. On this position I was a part of NSS Practice Core team who was responsible for : defining a strategy for NSS services, building a Service Delivery Model, service support functions, building and creation of one and consistent worldwide organization. I was also responsible for monitoring KPI’s for delivered services, building quality reports, continual service improvements, budget planning and realization for polish part of organization, building and developing new competences (according to market and customers needs) support of HR department during recruitment campaign. NSS Department in Poland consisted of more than 200 high skilled Network and Security engineers, Operations agents, Business Office employees, Bid Management staff, People and Technical Managers, Project and Transition Managers and Service Delivery Managers.
    Service Delivery Manager

    Atos Origin IT Services

    maj 2008 - maj 2009 (przez 1 rok i 1 miesiąc)
    Applications & Network Support Deprtment

    At this position I was responsible for Service Level Agreements, contracts negotiations with both internal and external customers. I had to ensure that particular SLA met our Customer expectations. I was responsible for delivering services in terms of standards, quality, efficiency, safety, performance and cost effectiveness. My position included responsibility for office LAN, Data Center LAN, IP Telephony, WAN, Firewall, , ATM and Applications/Solutions teams.

    I was also responsible for the financial and staffing aspects of operational management, service delivery and project management.

    I had to ensure that the necessary processes and procedures were in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to the employing organization.

    In addition I proactively participated in local (in Poland) sales activities.
    Country IT Manager / Technical Unit Manager

    Atos Origin IT Services

    październik 2006 - kwiecień 2008 (przez 1 rok i 7 miesięcy)
    After more than ten years on polish market I decided to join one on the biggest international players on polish IT services market – Atos Origin. First challenge I received was related to two separate threads: IT infrastructure Management and Technical Unit Management.
    As a Country IT Manager I had overall responsibility for IT infrastructure in Poland as well as for connection to global corporate network. Scope of my tasks covered:
    • Responsibility for all IT related issues;
    • Conforming to standards and strategies of global business development;
    • Managing team of 3 IT specialists;
    • Improving the quality and productivity of the team;
    • Supporting the team in the building of competence;
    • Working with external service providers:
    Additionally I was responsible for preparation of all internal IT procedures and processes including quality and security (ISO 9001 and 27001 achieved). I was leading team consisted of 3 IT support staff.

    As a Technical Unit Manager I was responsible for offshoring transition projects (in terms of budget and time) and ongoing services delivered by a few small teams (about 20 engineers all together). Day to day tasks was related to services quality and improvements. I was working very closely with my counterparts in Netherlands to keep all services on expected levels and meet Customer demand. The services had to be delivered according to signed Service Level Agreements. I was also responsible for preparation professional development paths for all people reported directly to me as well as for annual performance review process.
    Kierownik Zespołu Infrastruktury IT.

    Bazy i Systemy Bankowe Sp. z o.o.

    czerwiec 2005 - październik 2006 (przez 1 rok i 5 miesięcy)
    Kierownik Zespołu Administratorów Systemów Informatycznych.

    Bazy i Systemy Bankowe Sp. z o.o.

    styczeń 2000 - maj 2005 (przez 5 lat i 5 miesięcy)
    Własciciel. Prowadzenie własnej działalnosci gospodarczej.

    "Tecomp" Spółka Cywilna

    grudzień 1996 - grudzień 2000 (przez 4 lata i 1 miesiąc)
    Administrator - Informatyk - Inżynier Microsoft i Unix

    Bazy i Systemy Bankowe Sp. z o.o.

    lipiec 1996 - grudzień 1999 (przez 3 lata i 6 miesięcy)
    Informatyk – wdrożeniowiec – konsultant.

    Agencja szkoleniowo-komputerowa "ASCOMP" Spółka Cywilna

    lipiec 1993 - kwiecień 1996 (przez 2 lata i 10 miesięcy)

    Fundacja TUMULT

    październik 1992 - czerwiec 1993 (przez 9 miesięcy)


    Informatyka, magisterskie

    Uniwersytet Mikołaja Kopernika

    wrzesień 1991 - maj 1996 (przez 4 lata i 8 miesięcy)

    Informacje dodatkowe

    Przebyte kursy


    - ITIL Intermediate Capability : Service Offerings and Agreements (SOA) - 2014
    - ITIL Intermediate Capability : Release, Control and Validation (RCV) - 2012
    - ITIL Intermediate Capability : Planning, Protection and Optimization (PPO) - 2011
    - ITIL Intermediate Capability : Operational Support and Analysis (OSA) - 2011
    - ITIL Foundation v3 – IT Service Management - 2009
    - ISO 27001 - internal auditor
    - ITIL Foundation v2 – IT Service Management - 2006
    - McAfee Network Intrusion Technical Professional - 2006
    - McAfee Risk Management Technical Professional - 2006
    - Prince2 Foundation – Project Management according to Prince2 methodology - 2005
    - Sun Certified Foundation Sales Representative/Marketing Specialist - 2005
    - Certificating of personal safety access to information implicit with clause – „ secret” - 2003
    - Sun Certified Network Administrator - 2001
    - Sun Certified System Administrator - 2001
    - Microsoft Certified Professional + Internet - 2001


    taniec Latynoamerykański
    sport – bieganie, jazda na rowerze, ricochet, jazda na łyżworolkach, jazda na nartach
    muzyka polska


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