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Sylwia Wilk

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Doświadczenie i referencje

Obowiązki:: - planning and coordinating offset print process – project management
- creating technological documents/instructions
- participation in contracts negotiations – single orders & long-term contracts
- selling new products to existing customers – responding to pricing requests, preparing quotes
- after-production management – managing customers’ claims, control over customers’ payments
- building up long-term cooperation with customers
- all above activities carried out in Sox-regulated environment

Firma:: Rotsa Sales Direct Sp. z o.o. Citibank Authorized Agent for South Poland (Krakow) (od 2005-12 do 2006-07)

Obowiązki:: - achieving sell targets through managing a team of 8-14 people
- taking part in recruitment process
- setting targets, motivating and executing Advisors’ work as far as quantity and quality is concerned

Firma:: Rotsa Sales Direct Sp. z o.o. Citibank Authorized Agent for South Poland (Krakow) (od 2005-03 do 2005-12)

Obowiązki:: - achieving sell targets through gaining new clients for Citibank products (mostly credit cards) by creating a potential clients base, making an appointment on the phone, product presentation

Uczelnia:: Akademia Ekonomiczna w Krakowie (1999-10 - 2004-03)

Zobacz stronę uczelni »

Przebyte kursy:: "Skuteczne wywieranie wpływu i efentywne budowanie relacji interpersonalnych" - ICAN Institute
"Changes Managing" – Polish Open University
"People and Organisations" – Polish Open University
Sales Process and Customer Service
Information Security Awareness
EU Competition
Paper Making seminar
Quality Control
"Coaching"
"Recruiting"
"Building up a Manager Authority"
TOEFL Egzamination – Test Of English as a Foreign Language – Educational Testing Services
LCCI Certificate – London Chamber of Commerce and Industry - English for Business 3rd Level
FCE – First Certificate in English – University of Cambridge

Języki:: Polish - native
English - fluent
German - basic
French - basic
Russian - basic

Hobby:: sport - swimming, skiing, snowboarding, horse-riding, aerobics, roler-skating
modern literature
movies
psychology
fashion and health
cuisine