Global IS Operational Supply Manager

Leads the global team that drives overall performance measurement of IS RUN services and manages IS RUN assets, ensuring optimal and consistent performance and reporting globally. The location of this position is flexible. Please refer to the 'additional information' section for further guidance.

Location: Kraków

Region: małopolskie

Publication ID: HQ55423627_E2

Tasks:

- Solutions

Leads and sets direction to the team that drives the overall performance measurement of Run IS Services and the team that drives the overall IS Run Asset Management lifecycle.
Maintains a global view of IS service and performance across all relevant service towers and IS services.
Ensures optimization of IS asset utilization during the lifecycle and maintains IS asset administration.
Proactively develops plans to effectively manage the IS asset lifecycle from a commercial perspective.
Leads the overall IS Run asset management lifecycle to ensure efficient and effective management of the IS estate and support IS related financial and commercial decisions.

- IS Delivery

Accountable for performance measurement and reporting lifecycle for ABB IS Run services.
Incorporates the aggregation and consolidation of IS Tower Services reporting into end-to-end IS business service reporting. This is fed to the Service Delivery & Assurance team for discussion with the relevant service towers and IS services.
Identifies potential for performance measurement and reporting improvements from an end-to-end IS business service perspective and facilitates actions in the relevant parts of Global Services Delivery and Global Technology Operations.
Accountable for the IS Run Asset Management lifecycle for ABB IS Run services, ensuring that ABB fulfils its legal, statutory and audit requirements in relation to asset use.
Ensures delivery of a CMDB and asset register that is accurate, effectively controlled and updated to support efficient and effective management of the IS estate and IS related financial and commercial decisions.
Identifies potential for asset management lifecycle improvements and facilitates actions in the relevant parts of Global Services Delivery and Global Technology Operations.

- Processes

Ensures the IS Service Level Management team executes their assigned activities in the service catalog management and service level management processes and that the Asset Management team support optimized IS service delivery.

- IS Standards

Proactively develops and maintains strategic objectives and targets for Service Level Management and Asset Management teams and drives a standardized way of working globally.

- Budget

Manages and is accountable for overall adherence to the Operational Supply Management budget.

- Stakeholder Management

Ensures satisfaction with Run IS services performance reporting and measurement by assessing expectations, and verifying that actions are taken to close any gaps.
Manages relationships with Head of Global IS Technology Operations, Global IS Tower Services Manager, Global IS Service Delivery & Assurance Manager, Global IS Service Design & Introduction Manager, Global IS EUS Manager, Global IS Vendor Manager and country level IS support team leads to maintain collaboration, resolve issues, and manage expectations.
Ensures satisfaction with the asset management lifecycle by assessing expectations, and verifying that actions are taken to close any gaps.

- Incident, Change or Project

Deals with and provides input for any change or project which has, or might have, a major impact on area of responsibility.

- HR

Ensures (with HR manager support) that the area of responsibility is properly organized, staffed, skilled and directed.
Guides, motivates and develops direct and indirect subordinates within HR policies.
Manages direct reports, including performance management, total reward and development: Global IS Service Level Manager, Global IS Asset Manager.

- Governance

Adheres to process framework and governance model.
Acts as the point of escalation and arbitration any performance measurement and reporting issues.

- ABB IS EA and IS Strategy

Supports the implementation of IS Strategy and the ABB IS Enterprise Architecture.

Requriments:

All applicants should ensure that they understand and are capable of meeting the accountabilities listed in the ‘tasks’ section for this position. Additionally, the role will require:

Competence in spoken and written English;
Cultural awareness and the ability to work in a complex, multicultural and global team;
Be a committed team player;
Previous experience of managing large and diverse teams;
Experience of IS Service Level and IS Asset Management required;
Experience in managing supplier performance at leadership level;
Ad-hoc international travel;
MSc with 9+ years of experience.

Additional Information:

There is no mandatory base location for this position. The location of this position is flexible and can be based out of any ABB site. We welcome all candidates who are interested in the position and who have the appropriate competencies to apply via our career portal. The Midland recruitment team will be able to further assist you for questions related to location.

Interested in being part of our global IS Run organization? If so, we look forward to receiving your full application (motivation letter, CV, diplomas, references) via our online careers tool.

In case of further questions please feel free to contact our recruitment team at +48 22 22 397 58.

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ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 150 000 people.

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