EMEA AR Collector/Analyst

Essential requirements:

• Experience in working in a multinational company, preferably in Shares Service of BPO company
• Experience in handling customers/ AR/ credit activity – for at least 1year, preferably more (2-3 years)
• Very good command  of English language
• Strong working knowledge of MS Office (in particular Excel) and analytical profile
• Proactive, Customer orientated and with intercultural competence

Preferred:

• Master’s Degree  in either of the following areas: finance/accounting/economics
• Knowledge of specific AR workflow tool and/or any other customer collection tool (e.g. Akritiv or other bolt on) ; knowledge of SAP
• Knowledge of other European language would be an advantage

Main Duties and Responsibilities:

• Perform all aspects of collections regarding EMEA Customers Portfolio, including:
  • Matching payments received
  • Resolving customer financial queries
  • Managing overdue payments through Collections Workflow (Akritiv)
  • Receive and resolve discrepancies (Qty, Price, Warranty, Customer, Freight, etc)
  • Prepare and dispatch dunning letters/statements
  • Receive and give inputs to initiate legal and 3rd Party collections activity
  • Provide support to AR Team Leader (Regional) and Regional AR Analyst for credit control activities as required.
  • Month end processing and reporting requirements
  • Monitor Credit Scores and Payment Patterns, perform analysis and review with GPA &GPL and often with Sales
• Escalation and follow through of issues through Akritiv workflow (Dispute Management tool)
• Ensure Key Metric’s are met and service is delivered to end users Functions (Sales, GBS Finance)
• Customer Contact, Cross functional contact and write letters and e mails to customers and POC’s
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
• Participation in Customer and Operational and Regional Past Due calls
• The candidate might take partial role in the transition process (ca 4 weeks) – afterwards travel requirements are not foreseen

We offer:

• Interesting career in a leading, world-recognized company
• Opportunity to professional growth and personal development in an international environment
• Ability to implement own ideas and solutions
• Social benefits, such as private health care and multisport cards

Delphi jest wiodącym światowym dostawcą rozwiązań elektronicznych i technologii systemowych dla sektora motoryzacyjnego. Firma jest obecna w Polsce od roku 1994 i nieustannie inwestuje zarówno w badania i rozwój, jak i w produkcję. W Polsce w czterech zakładach produkcyjnych i dwóch Centrach Badawczo-Rozwojowych w Krakowie i Ostrowie Wielkopolskim pracuje ponad 4 tysiące osób. W Centrum Technicznym w Krakowie Delphi w dziale E&S od ponad 12 lat zajmuje się projektowaniem, tworzeniem oprogramowania i testowaniem zaawansowanych systemów mikroprocesorowych dla przemysłu samochodowego.Więcej na stronie www.delphikrakow.pl