As a Technical Support Engineer (Exchange) you will be troubleshooting, fixing and providing root cause analysis in our server software deployed for approx 100.000 of customers. You may be required to interface directly with customers via phone and WebEx. You will also work closely with the core application development to inform as well as be part of overall platform improvement based on what you are seeing in the field.

Technical Support Engineer (Exchange)

Location: Wrocław

Region: dolnośląskie

THE JOB

Analyse diagnostic log files from our server software
Determine appropriate steps for the Technical Support team to help customers
Provide root cause analysis of customer issues

KEYS TO SUCCESS

Good communication skills
Good organisational skills, persistence, patience
Ability to read and understand C++ and C# source code
Exchange knowledge
Technical aptitude in resolving server software and networking issues

SKILLS

Troubleshooting
Network sniffing (Netmon, Wireshark)
Scripting
Very good English

EXPERIENCE

Microsoft Exchange Environment
Multi-threading
SOAP
C++, C#
Object oriented design
Proxy Servers and Load Balancers
Security, data encryption
MS-SQL

WE OFFER YOU

Comfortable employment model: job contract or b2b model
Competitive salary
Technical and soft skills development
Cooperation with foreign customers
Informal and friendly atmosphere
Benefits package
Flexible working hours
Integration events

Apply now

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