Global IT Helpdesk, Warszawa - oferta pracy - GoldenLine.pl
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MoneyGram is a financial connection for friends and family. Each employee plays a part in helping the world transfer nearly $600 billion each year for everything from life’s essentials, to emergency needs and even savings. Our multicultural company operates in more than 200 countries and territories throughout the globe and provides challenging and rewarding opportunities for all employees. At MoneyGram, we encourage and embolden the entire team to use innovation to enhance our culture, company, products and the communities where we live and work. Connect with us via social media and learn more about MoneyGram, our Foundation and our customers.

At MoneyGram, we act with integrity, treat each other with respect and are committed to our company growth as well as to enabling personal and professional growth. These values are the underpinning of our company culture and the essence of who we are as a collective organization of individuals.

Global IT Helpdesk
with French

City: Warszawa
Region: Cała Polska
Job ID: 17010886

Job Summary

The Support Technician I ensures incoming and certain escalated partner technical issues regarding MoneyGram’s Point of Sale (POS), operating systems, connectivity, network, file transfers and security are handled promptly and effectively. This includes providing outstanding customer service, obtaining a thorough knowledge of the supported POS, and the internal applications used in that support. This position is responsible for ensuring that each and every caller is assisted promptly and accurately to avoid system down time. This may include issues from equipment replacement to In Store Interface (ISI) issues, whether received directly or via escalation from other teams.

Primary Responsibilities

  • Provides technical troubleshooting for MoneyGram's Partners across the globe in regards to the POS systems.
  • Answers a variety of technical and informational calls in regards to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.
  • Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, ISI setting changes, etc.
  • Makes decisions and documents information regarding the replacement and shipping of POS hardware.
  • Examines and makes recommendations regarding returned failed equipment for possible field solutions.
  • Ensures each case is thorough and accurate. If unresolved, proper escalation procedures must be followed to pass the ticket on for resolution.
  • Assists with various projects and other duties as assigned.

Qualifications

Education

  • High School Diploma/GED or equivalent outside of US.

Experience

  • Minimum of 1 year experience in a Technical Support Center/environment.

Essential Skills

  • Type minimum of 30 WPM.
  • Demonstrated customer service experience.
  • Proficiency with Microsoft Word, Excel and Outlook.
  • Previous experience supporting POS equipment.
  • Ability to solve technical problems; demonstrated experience troubleshooting technical issues.
  • Understanding of relationships between hardware and applications.
  • Good written communication skills including the ability to provide detailed documentation.
  • Ability to follow through on open issues and handle multiple priorities in a fast paced environment.
  • Call tracking / case management software experience preferred.
  • Knowledge of MGI POS Technology and internal applications, preferred.
  • Bilingual required - English and another language.

Apply

Please attach the below clausein your resume:
I hereby authorize you to process my personal data included in my jobapplication for the needs of the recruitment process (in accordance to thePersonal Data Protection Act 29.08.1997 no 133 position 883)

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