Piotr Wiśniewski

Piotr Wiśniewski

Customer Service Representative, Volex Poland sp. z o.o.

Bydgoszcz, kujawsko-pomorskie


Operating office equipment and programs / Windows; MS Office; BPCS (ERP/MRP); Lotus; MS Office - Word, EXcel, Power Point on advanced level
Certificate of EFS - brand "Analysis and planning logistic process" no.0391/2010
Certificate: brand "Communication skills with negotiation theory" (FALCO)
Certificate: brand "8D - methode of finding solutions and assistance techniques"
Certificate: brand "Code of Conduct Training for Ericsson Suppliers" (ERICSSON)
English language skill on very good level in writing and speaking.
Highly Ambitious.
Business Intelligence.
Experianced in charing meetings and making presentations.
Goal Orientation.
Resistance to stress.
Experienced in working under time...
Customer Service Representative

Volex Poland sp. z o.o.

od września 2010 (od 4 lat i 4 miesięcy)
To act as point of contact for customer in terms of order to supply.
Manage receipt of customer orders. validation and pricing.
Load RFQs & NPIs using internal systems.
Provide customer input to supply chains; manage Minimum Balance levels.
Maintaining logs for new customer development forms and requests.
Translations of goods for EDI web based systems per Customer; download forecasts - manage the overview.
Reacting effectively to customer queries and improvements requests.
Generation of appropriate paper work and systems to suport customer demands.
Running, compiling and distrbuting various reports, recaps and analyses from supervisor level, Key Account Mangers or Customers.
Co-preparing and suggesting improvements to procedures related to customer order processing; reeingineering processes to eliminate unnecessary activities.
Building the image of Volex as a company efficiently serving its customers by displaying professional attitude and maintaining friendly relations with external customers directly.
Searching the available resources for data and knowledge to improve own efficiency and customer satisfaction.
Representing the department in whole-organisation projects.
Global orientation - Customer orientation.
Following Health, Safety and Fire procedures.
Following applicable ISO standards.
Following code of conduct.
Production Controller

Volex Poland sp. z o.o.

marzec 2008 - wrzesień 2010 (przez 2 lata i 7 miesięcy)
-receiving, reviewing customers orders placed by Admins (CSA)
-ensuring orders are acknowledged in requested time period and all requirements
-providing leadership to other order processing Staff but without full supervisory responsibilities
-running, compiling and distributing reports and analyses according to request from management, KAMs or customer
Production Planner

Volex Poland sp. z o.o.

styczeń 2006 - październik 2008 (przez 2 lata i 10 miesięcy)
- daily planning for customer orders based on request delivery dates, open orders, raw material availability and predicted capacity (calculated) on production lines
- opening shop orders in BPCS (MRP program) and distributing
- daily checking of shop order realization status and working with other departments to meet the schedules
- daily cooperating with Production Controller Staff if scheduled orders are met and if necessary put own intelligence to reschedule combined with customers requirements


Ekonomia, licencjackie

Wyższa Szkoła Gospodarki w Bydgoszczy

październik 2008 - czerwiec 2011 (przez 2 lata i 9 miesięcy)
Elektrotechnika, inżynierskie

UTP Bydgoszcz

październik 2004 - czerwiec 2005 (przez 9 miesięcy)