Paweł Wojtalewicz

Business Relationship Manager is responsible for establishing and maintaining business relationships with corporate contacts and individual hotel stakeholders, ensuring satisfaction and resolving concerns in a timely manner.

The CSR Team Lead is responsible for mentoring and coaching of the Client Services Representatives Team and assisting with identifying knowledge gaps and trends with the aim to provide constructive input to improve the overall effectiveness of the team.

Customer Account Executive is responsible for establishing and maintaining business relationships with corporate contacts and individual properties, ensuring satisfaction and resolving concerns in a timely manner.

Reporting to the Director of Customer Care, the Customer Care Representative is responsible for establishing and maintaining business relationships with corporate contacts and individual customers, ensuring satisfaction and resolving concerns in a timely manner while communicating to all channels of the company

Monitoring and troubleshooting networks and network equipment

Supervising 1st level agents, helping them resolving hard network problems, dealing with hotel staff in basic troubleshooting of network equipment, cooperating with NOC in big network issues.

Assist other agents by diagnosing problems and providing resolution to technical and service issues.

Help Desk is the first point of contact for customers seeking technical assistance. Job was to assist phone customers by diagnosing problems and providing resolution to technical and service issues

Job was to make telephone contact with customers,
Completed the training: the sales techniques, negotiation, assertiveness.