Paweł Koszyk

Deliver and develop Markets, Soft Skills, Tools and Thomson Reuters product learning solutions for Helpdesk, Specialists, CTS, and TSG staff to best-practice industry standards.
• Build and maintain partnerships and relationships with Customer Service stakeholders.
• Deliver learning solutions via face to face and virtual settings globally.
• Monitor, measure and report on the effectiveness of programs and make recommendations for remedial activity where necessary; partnering with the Customer Service organization.
• Assist in needs analysis and implementation of learning projects.
• Provide learning solutions that aid in the development of knowledge, skills, behaviors and attitudes necessary for our customers to perform their job.
• Ownership and maintenance of learning courses, assets and other resources.
• Collaborate with global learning teams that may have differing priorities, working/cultural to implement best practices and provide back-up support utilizing cross functional methods whenever possible.

Providing complex customer service (mainly CEE countries) - comprehensive advice and help to clients enquiring about core Thomson Reuters’ products and services, as well as Financial Market data.
- responsible for providing an expert advice and help to clients over various channels, related to the use of their Thomson Reuters applications;
- in charge of managing the customer relationship through the use of CRM and service cloud tools.
- escalating end-user’s feedback


1. Bezpośredni kontakt z klientami rosyjsko-, angielsko- i polskojęzycznymi
2. Kompleksowa pomoc w zakresie funkcjonalności produktów Thomson Reuters
3. Wykorzystywanie wiedzy finansowej w kontaktach z klientem