Oktawia Głos

- expert for Esker Order Management Automation
- analyze suitable business processes and identify potential automation opportunities.
- work with the business process owners to develop a deep end-to-end understanding of processes targeted for automation.
- create process descriptions containing process details including a detailed process flow diagram for the current process and the future process – idea requestor, sometimes we need to add more details.
- determine Business Case for the proposed improvements and gain necessary approval, manage related budgets.
- work with the RPA development team throughout the process to ensure a proper handoff and successful build – meetings, weekly or a meeting per every project.
- act as a liaison between business and technical resources.
- update business process owners and other team members during project delivery.
- ensure and support leveraging solutions with other businesses and / or regions.
- Cisco Telephony Tool implementation for one of the departments
- Esker implementation for one of the departments
- promote of e-learning platform Aspire within company, being one of two Key Users and Administrators. Assignment of mandatory trainings, control over the status, report creation and help, in case of questions.
-taking part in implementation of new tools within company

- creating manually SAP orders
- giving feedback on transport order status
- performing claim management, organizing returns
- cooperating with purchase managers
- creating of credit note and debit note.
-German/Swiss market

- SOX reports
- knowledge of assigned customers
- assignment of the customers
- employee training
- ensuring the employee is familiar with current processes and changes
- price maintenance
- keeping employees up to date regarding internal news/changes/innovations
- interviewing candidates / doing language check
- taking part in weekly Team Leader's meetings
- creating reports to provide information and guidance to its users
- backup structure
- working in Workday, setting up goals for upcoming years for employees
- rebates creation and maintenance in SAP and STAR environments
- 1to1 meetings with employees and goal setting
- interviewing of potential new employees

- processing orders via EDI / creating orders manually in SAP ERP
- daily monitoring of open orders via SAP and Dashboard
- price master data maintenance
- processing product complaints and returns in Sales Force
- issuing credit notes and debit notes
- inventory management
- processing internal requests, technology project and laboratory work requests
- providing customer with various documents ( invoices, delivery notes, PODs, order confirmations, technical datasheets etc. )
- creating of price offers

- monitoring and controlling of existing orders in SAP
- claim management
- daily contact with logistic and supply chain teams

- processing orders in SAP
- being responsible for price update in SAP Fiori, as only one from the teams of 4
- claim management
- sample management
- creating credit notes and debit notes
- providing customers with various documents

IT Support:
- Passwords reset
- re-installation and installation of all kinds of programs
- reparation of corrupted files
- providing support to the customers in requesting accesses to programs, shared drives, SharePoints etc.
- diagnose and resolve technical hardware and software issues
- provide 1st level support

I had contact with the customer via the phone, email and in person. I was taking care of the paperwork, and preparing invoices or certificates for the finished language courses. The part of my work was taking care of social media such as Facebook and posting my translated texts in Polish, German or English. This experience has helped me in my career path because it has taught me to be open-minded, independent and introduced me to customer service.