Michal Klimsiak

Michal Klimsiak

Supervisor/ Team Manager, BANQUE PSA FINANCE/PSA FINANCE POLSKA
Warszawa, mazowieckie

Języki

angielski
ojczysty
polski
biegły

Doświadczenie zawodowe

BANQUE PSA FINANCE/PSA FINANCE POLSKA
Supervisor – British Section
 Constant Contact with Customers and Agents (Mainly maintaining customer database and agent portfolios).

 Managing a team ranging from 10-13 FTE.

 Reaching Daily, Weekly and Monthly targets using Lean Management Control.

 Working with Customer Service, Fleet Vehicle Return and Litigation Department Managers/Supervisors.

 Pursuing customer debt by using persuasion techniques and a range of collection tools

 Compliance with of Anti Money Laundering, Financial Services Authority, Financial Ombudsman Service, Office of Fair Trading regulations.

 Administrative Work (Stock Un-Paid), creating efficiency weekly/monthly reports.

 Leading a team to ensure all of the Job aspects are being followed correctly (i.e. regulations, procedures, quality constraints...etc)

 Working on a regular basis with Excellence methodologies, tools and practices such as: Lean (Management control, PDCA, OBEYA, Elementary Units, Gemba walks...etc), Kaizen, SIPOC analysis, A3. Striving towards the constant improvement of processes, work culture and methods.

 Following 5S Finance indicators.
BANQUE PSA FINANCE/PSA FINANCE POLSKA
Trainer/Quality Specialist – British Section
 Call Monitoring and Quality Checks of administrative and accounting fields.

 Increasing Team productivity by leading call cycle shortening trainings.

 Checking agents’ knowledge in procedures and improving their soft-skills

 Preparing Test/Quizzes to ensure employees understand company policies and procedures.

 Induction of new employees into work environment.

 Full Involvement in recruitment process of new employees. (30+ recruitments during 1 year)
BANQUE PSA FINANCE/PSA FINANCE POLSKA
Debt Collection Consultant – British Section
 Contacting Clients regarding their debt and ensuring they are informed about the signed Terms & Conditions.

 Keeping live communication about processed customer cases on required level.

 Making sure conversation and after-call work times are within target

 Staying on top of procedures and achieving set results. (several times nominated Employee of the Week and Month)

Szkolenia i kursy

- Perswazja w Telewindykacji - GEKKO - 02/2009

- Data Protection Act UK - BPF UK - 02/2009

- Zaawansowna windykacja w ściąganiu należności bankowych - GEKKO - 07/2009

- Treating Customers Fairly - BPF UK - 10/2009

- Money Laundering Prevention - BPF UK - 10/2009

- Ernst & Young Training – Managing Processes – Modelling (SIPOC, FLOWCHART, SixSigma, LEAN)

- Ernst & Young Training – Managing Processes – Optimisation (PDCA, 5S Finance, ISHIKAWA Diagram, KJ Methodology)

- Ernst & Young Training – Building manager authority by using effective communication – Certification.

- MACH & Partner Consulting – Manager Compentency Development – Effective Group Leading – Certification.

Edukacja

Logo
Psychology - Science of Human Behaviour, licencjackie
Norwalk Community College

Zainteresowania

 Sports (krav-maga, muay tai, Ice Hockey, American Football)
 Magazine literature(Harvard Business Review, The Economist)
 Motorisation, Technology

Inne

 Great Interpersonal communication skills, Punctual
 Very creative, always thinking of new ideas to improve specific area, way of working.
 Fallowing tasks effectively, paying attention to detail.
 Ability to work In team environment,
 Ability to work under stress and pressure, also take rational actions and make quick decisions.
 Very positive attitude towards work environment.
 Good Knowledge of MS Office - Word, Excel, Power Point.
 Business Object (LSI Program).
 Six-Sigma methodology knowledge.
 Internet Knowledge(I.E, Firefox, Opera)
 Knowledge of Oracle System EKIP(Datebase Program),