Michal Klimsiak
Supervisor/ Team Manager, BANQUE PSA FINANCE/PSA FINANCE POLSKA
Warszawa,
mazowieckie
Języki
angielski
ojczysty
polski
biegły
Doświadczenie zawodowe
Supervisor – British Section
Constant Contact with Customers and Agents (Mainly maintaining customer database and agent portfolios).
Managing a team ranging from 10-13 FTE.
Reaching Daily, Weekly and Monthly targets using Lean Management Control.
Working with Customer Service, Fleet Vehicle Return and Litigation Department Managers/Supervisors.
Pursuing customer debt by using persuasion techniques and a range of collection tools
Compliance with of Anti Money Laundering, Financial Services Authority, Financial Ombudsman Service, Office of Fair Trading regulations.
Administrative Work (Stock Un-Paid), creating efficiency weekly/monthly reports.
Leading a team to ensure all of the Job aspects are being followed correctly (i.e. regulations, procedures, quality constraints...etc)
Working on a regular basis with Excellence methodologies, tools and practices such as: Lean (Management control, PDCA, OBEYA, Elementary Units, Gemba walks...etc), Kaizen, SIPOC analysis, A3. Striving towards the constant improvement of processes, work culture and methods.
Following 5S Finance indicators.
Managing a team ranging from 10-13 FTE.
Reaching Daily, Weekly and Monthly targets using Lean Management Control.
Working with Customer Service, Fleet Vehicle Return and Litigation Department Managers/Supervisors.
Pursuing customer debt by using persuasion techniques and a range of collection tools
Compliance with of Anti Money Laundering, Financial Services Authority, Financial Ombudsman Service, Office of Fair Trading regulations.
Administrative Work (Stock Un-Paid), creating efficiency weekly/monthly reports.
Leading a team to ensure all of the Job aspects are being followed correctly (i.e. regulations, procedures, quality constraints...etc)
Working on a regular basis with Excellence methodologies, tools and practices such as: Lean (Management control, PDCA, OBEYA, Elementary Units, Gemba walks...etc), Kaizen, SIPOC analysis, A3. Striving towards the constant improvement of processes, work culture and methods.
Following 5S Finance indicators.
Trainer/Quality Specialist – British Section
Call Monitoring and Quality Checks of administrative and accounting fields.
Increasing Team productivity by leading call cycle shortening trainings.
Checking agents’ knowledge in procedures and improving their soft-skills
Preparing Test/Quizzes to ensure employees understand company policies and procedures.
Induction of new employees into work environment.
Full Involvement in recruitment process of new employees. (30+ recruitments during 1 year)
Increasing Team productivity by leading call cycle shortening trainings.
Checking agents’ knowledge in procedures and improving their soft-skills
Preparing Test/Quizzes to ensure employees understand company policies and procedures.
Induction of new employees into work environment.
Full Involvement in recruitment process of new employees. (30+ recruitments during 1 year)
Debt Collection Consultant – British Section
Contacting Clients regarding their debt and ensuring they are informed about the signed Terms & Conditions.
Keeping live communication about processed customer cases on required level.
Making sure conversation and after-call work times are within target
Staying on top of procedures and achieving set results. (several times nominated Employee of the Week and Month)
Keeping live communication about processed customer cases on required level.
Making sure conversation and after-call work times are within target
Staying on top of procedures and achieving set results. (several times nominated Employee of the Week and Month)
Szkolenia i kursy
- Perswazja w Telewindykacji - GEKKO - 02/2009
- Data Protection Act UK - BPF UK - 02/2009
- Zaawansowna windykacja w ściąganiu należności bankowych - GEKKO - 07/2009
- Treating Customers Fairly - BPF UK - 10/2009
- Money Laundering Prevention - BPF UK - 10/2009
- Ernst & Young Training – Managing Processes – Modelling (SIPOC, FLOWCHART, SixSigma, LEAN)
- Ernst & Young Training – Managing Processes – Optimisation (PDCA, 5S Finance, ISHIKAWA Diagram, KJ Methodology)
- Ernst & Young Training – Building manager authority by using effective communication – Certification.
- MACH & Partner Consulting – Manager Compentency Development – Effective Group Leading – Certification.
- Data Protection Act UK - BPF UK - 02/2009
- Zaawansowna windykacja w ściąganiu należności bankowych - GEKKO - 07/2009
- Treating Customers Fairly - BPF UK - 10/2009
- Money Laundering Prevention - BPF UK - 10/2009
- Ernst & Young Training – Managing Processes – Modelling (SIPOC, FLOWCHART, SixSigma, LEAN)
- Ernst & Young Training – Managing Processes – Optimisation (PDCA, 5S Finance, ISHIKAWA Diagram, KJ Methodology)
- Ernst & Young Training – Building manager authority by using effective communication – Certification.
- MACH & Partner Consulting – Manager Compentency Development – Effective Group Leading – Certification.
Zainteresowania
Sports (krav-maga, muay tai, Ice Hockey, American Football)
Magazine literature(Harvard Business Review, The Economist)
Motorisation, Technology
Magazine literature(Harvard Business Review, The Economist)
Motorisation, Technology
Inne
Great Interpersonal communication skills, Punctual
Very creative, always thinking of new ideas to improve specific area, way of working.
Fallowing tasks effectively, paying attention to detail.
Ability to work In team environment,
Ability to work under stress and pressure, also take rational actions and make quick decisions.
Very positive attitude towards work environment.
Good Knowledge of MS Office - Word, Excel, Power Point.
Business Object (LSI Program).
Six-Sigma methodology knowledge.
Internet Knowledge(I.E, Firefox, Opera)
Knowledge of Oracle System EKIP(Datebase Program),
Very creative, always thinking of new ideas to improve specific area, way of working.
Fallowing tasks effectively, paying attention to detail.
Ability to work In team environment,
Ability to work under stress and pressure, also take rational actions and make quick decisions.
Very positive attitude towards work environment.
Good Knowledge of MS Office - Word, Excel, Power Point.
Business Object (LSI Program).
Six-Sigma methodology knowledge.
Internet Knowledge(I.E, Firefox, Opera)
Knowledge of Oracle System EKIP(Datebase Program),