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Marta Bućko-Łubińska

Podsumowanie zawodowe:: Operation skills - building and managing operation departments (transations, settlements, administration, customer service, complaints, manuals and procedures preparing), Processes Management and Project Management esspecialy in systems implementation or migratins area

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Doświadczenie i referencje

Obowiązki:: Managing business critical and strategic processes in Polish Television, creating processes management methodology and building the process management team.

Obowiązki:: Taking part in bank creating/developing Project which is specialized in private banking sector, designing and managing business processes, constructing assumptions for new products and product metrics, building up operational procedures and department’s politics a specially for Customer and Third Party Services, cooperating with counterparties (including writing Requests for Proposal, preparing Clear Choices, meetings and negotiations), analyzing offers for banking system delivery as a Business Analyst.

Obowiązki:: Managing bank business critical and strategic projects (including operations transition from Warsaw to Krakow), maintaining and developing proper relationships with branch in UK, supporting bank projects in regards of core banking and other system knowledge.

Obowiązki:: Building and managing Operations Support Department, designing and implementing new structure within Operations business line, creating and maintaining department budget, designing and developing operational procedures, organizing trainings for new employees and internal customers, meetings and negotiations with counterparties.
Additionally: business contact with HQ in UK, and with CEE branch in Prague on a daily basis, member of Steering Committee for Central-Eastern Europe, system testing (UAT).

Uczelnia:: Szkoła Główna Handlowa w Warszawie (2004-10 - 2005-10)

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Uczelnia:: Uniwersytet Warszawski (2000-10 - 2002-06)

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Uczelnia:: Uniwersytet Warszawski (1997-10 - 2000-06)

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Przebyte kursy::  „Prince 2 Foundation”, Warsaw, May 2009
 „Bazylea II” Pricewaterhouse Coopers”, Warsaw, April 2007
 „Metodology of SAP system implementing – Value SAP”, SAP Polska and Warsaw School of Ecomomy, Warsaw, November 2005
 Credit card issuing as a part of operation risk for bank”, Warsaw Institute of Banking, Warsaw, July 2005
 “Train the trainer”, Zakopane, January 2004
 "Clearing and Settlement Service for Members" – MasterCard Academy, Waterloo, December 2004
 “Consumer credit Act – new regulations”, Wisła, September 2002

Hobby:: Interior design, swimming, biographical and autobiographical literature.

Inne::  Project Management (PRINCE2 methodology)
 Computer Skills: MS Word (good knowledge), MS PowerPoint (literacy), MS Excel (good knowledge), MS Access (basic), MS Project (literacy), Core banking systems (good knowledge), VISIO (literacy), BPMN (literacy).
 Preparing user requirements and translating documents for operations systems
 Testing and implementing systems
 Driving License B