Łukasz Kozalski

IT Manager | DevOps & Cloud Engineering, IT Infrastructure
Kraków, małopolskie

Umiejętności

Application Support DevOps Git IIS ITIL Microsoft Office Microsoft Technologies Network Load Balancing Patch Management Project Management Project Team Management Service Desk SharePoint dokumentacja oprogramowania Splunk Konserwacja systemu VMware Windows Server File server Zarządzanie IT Zarządzanie projektem metodą Agile Zarządzanie zespołem SQL Server Rozwiązywanie problemów Citrix XenApp System Windows Microsoft Active Directory Administracja systemami Serwery Lync Server 2013 People Management Bitbucket Zarządzanie usługami pomoc techniczna Clustering sprzęt komputerowy infrastruktura IT Microsoft Azure Team Leadershiping Active Directory, GPO, DNS, DHCP, RDP, CA oraz inne usługi Windows Server Team building and leadership skills Chef (deployment) Team Management & People Management Veeam Backup & Replication Zarzadzanie ludzmi, team leader, management. BizTalk Server Team Leading Client Management System Center 2012 R2 (SCCM, SCOM,SCVMM, DPM) SCRUM methodology Obsługa sprzętu

Języki

polski
ojczysty
angielski
biegły

Doświadczenie zawodowe

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Manager, DevOps & Cloud Engineering
Inexto
Responsible for leading a team of IT professionals (Internal IT, DevOps, Cloud Infrastructure engineers) providing day-to-day support of the global corporate Internal IT and Infrastructure, Azure cloud services for the corporate product suite (monitoring, release deployment and upgrades, systems maintenance and administration, incident resolution, change management).

This position also includes a strong technical role, where I’m responsible for managing the global company internal IT infrastructure, systems, security, external suppliers management…
Additionally, I support company’s SaaS product which includes building scalable architecture design for enterprise projects, setting-up cloud infrastructure, implementing best security practices, handling performance optimization, cost optimization and troubleshooting for production cloud infrastructure/applications.

• people manager role for a team of Internal IT/DevOps/Cloud infrastructure engineers (performance monitoring, mentoring, personal development, and well-being topics)
• define deployment processes, Cloud and IT Internal infrastructure needs, Cloud infrastructure cost management, monitoring and optimization, and other operational needs of production services
• cooperate with other product suite Teams (product owners/managers, engineering leads, and managers) to deliver and operate SaaS experiences for Inexto customers
• work closely with global C-level executives, Directors and Senior Management to better understand company goals, plans, and needs

Environment:
Microsoft Azure, Microsoft Azure DevOps, AKS (Azure Kubernetes Service), ARM Templates, Terraform, Azure AD, Azure Identity Management, APIs, API Management, Azure Security Center, Office 365 (Enterprise E3/E5), Microsoft 365 Admin Center (Exchange, SharePoint, Teams), Microsoft Intune, Windows Server (2016, 2019, 2022), MS SQL Server, Azure SQL Databases, CosmosDB, InfluxDB, Grafana, Site24x7, SEQ, Atlassian/Confluence and many other Azure services.
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Manager, Systems Engineering
Relativity
Responsible for leading a group of IT professionals providing day-to-day cloud services operations, including monitoring, deployment and upgrades, systems maintenance and administration, incident resolution, problem/change management for the company SaaS product:

• people manager role for Systems Engineers (levels: Junior, Middle, and Senior), include performance, motivation, personal development, compensation, rewards, and well-being topics
• train, mentor, and lead projects "owned" by team
• recruit, interview, and provide other forms of staffing activities for candidates
• analyze internal systems and infrastructure to recommend processes improvements
• find possibilities for additional automation of solutions which increase reliability of our product and reduce manual day-to-day work
• work closely with global Senior Management to better understand company plans and needs
• cooperate with other Engineering, Service Delivery/Operations and ITSM teams to aim our company goals

Notable achievements:
• improved Team operation model through reorganization of the shifts schedule and implementation of dedicated Jira dashboards. Implemented improvements helped to coordinate the daily workload of the team more efficiently and more clearly
• improved workload/shifts transitions between Poland and US Teams via implementation of advanced Jira dashboards
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Systems Engineer / Team Leader
Relativity
Provide day-to-day technical support including monitoring, deployment and upgrades, systems maintenance and administration, incident resolution, problem/change management of company flagship product in the cloud (Microsoft Azure).

Environment:
Microsoft Azure, Microsoft Windows Server, Microsoft SQL Server, Azure SQL Databases, Chef, Jenkins, Jira, ServiceNow, New Relic, Splunk, Bitbucket, Thycotic Secret Server, Citrix NetScaler jump-box, Asana, PagerDuty.

Notable achievements:
• (Project Lead) - implemented significant improvements in the process of patching the company's core product including related infrastructure (Windows Servers, Linux Servers, SQL Servers, etc.)
• (Project Lead) - implemented significant improvements in the process of building and maintaining the base OS image of the systems
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Infrastructure Engineer
WorldRemit
Provided day-to-day IT Infrastructure, Systems and Microsoft Azure cloud-based environment administration duties as a member of Global IT Infrastructure Team.

Additionally, as an informal IT Manager, I was highly involved in the building of new local IT Team and “fit-out" project of new branch office for Poland from an IT infrastructure perspective:
• provided negotiation and first contact with service providers for new office (e.g., server-room hardware supplies, ISP's, audio-video suppliers...)
• planned and ordered new IT assets for local end-users and local environment/infrastructure
• strongly involved with hiring process for new IT Team members
• cooperated with global C-level executives, Directors and Senior Management with future office extension plans, ideas and recommendations

Environment:
Microsoft Windows Servers (2012/R2, 2016), Microsoft SQL Server, Microsoft Azure Cloud, Microsoft Office 365 (Enterprise E3), VMware ESXi 6.5, PDQ Deploy & Inventory, Slack, Okta (SSO/MFA), Atlassian suite (JIRA Service Desk), On-prem / Cloud Datacenters management, Monitoring tools (Site 24x7, Splunk), Google GSuite
Silvermedia
IT Systems Administrator / Cloud Infrastructure Enginner
Provided day-to-day IT Systems and Microsoft Azure cloud-based infrastructure administration duties as a member of IT Infrastructure Team. Served as a subject matter expert for Cloud-based and Windows-based systems environment.

Environment:
Microsoft Azure, Microsoft Windows Servers (2003, 2008/R2, 2012, 2016), Microsoft System Center, Microsoft SQL Server, SharePoint Server, IIS - Web Servers, Microsoft Office 365 (Enterprise E3), VMware ESXi 5.5/6.5, Veeam Backup & Replication 9.5, Monitoring systems (Veeam ONE, Zabbix, Grafana), Atlassian suite (JIRA Service Desk, Confluence, Bamboo)

Notable achievements:
• Cloud - planned, designed and lead the deployment of new Azure infrastructure. Performed migration all cloud resources from the Classic to Azure Resource Manager (ARM) deployment model
• Cloud/Office 365 - planned and lead the deployments of new Office365 tenants inside company group
• Cloud/On-Prem - improvement of communication on-premises directories with Azure Active Directory by Azure AD Connect implementation and configuration
• On-Prem - planned, designed and lead the migration of enterprise Microsoft Active Directory environment from Windows Server 2008 to 2012R2
• On-Prem - planned, designed and lead the deployment of isolated Microsoft Active Directory environment for internal development teams to use as a testing sandbox for future implementations
• On-Prem - designed and lead the deployment of Microsoft Systems Center for the production environment. Automated OS deployment (desktops and servers), software management/deployments, security patches deployment
Sappi Europe Polska Sp. z o.o.
Infrastructure Services Engineer
Provided tier-2 technical support for company infrastructure as a member of the Windows Infrastructure Team.

Environment:
Microsoft Windows Servers (AD, DHCP, DNS, IPAM), Microsoft System Center (SCCM, SCOM, SCDPM), Microsoft SQL Server, SharePoint Server, Microsoft Exchange, Lync\Skype Server, Web Servers-IIS, VMware ESXi 5.5, Citrix XenApp 6.5, Veeam Backup & Replication, File Servers, Failover Clusters, Client management, Patch management.
IBM Global Services Delivery Centre Polska
Senior IT Specialist
Technical Leader / Team Leader for Collaboration Team

Environment:
Microsoft SharePoint Server, Web Servers – Microsoft IIS (Internet Information Services),
GSA – Google Search Appliance
TVN Warner Bros. Discovery
IT Systems Administrator
IT Systems Administrator, Application and Database Maintenance Section

• Internal company application's IT support Team Leader
- provided tier-2 and tier-3 technical support as a Team Leader for company systems and applications
- supported an application platform from application and infrastructure perspective
- coordinated and managed application releases including managing the schedule of deployments into all pre-production and production environments
- created, maintained and improved documentation needed by support team, including troubleshooting steps, installation instructions, new tools overviews, etc.
- communicated with external software vendors

• Company Intranet (Microsoft Office SharePoint Server) support Team Leader
- provided tier-2 and tier-3 technical support as a Team Leader for company Intranet
- enterprise SharePoint Farm maintenance including related infrastructure (Windows Server, SQL Server etc.), daily monitoring, troubleshooting and performance analysis
- supported end user’s capabilities to handle and best use the Microsoft SharePoint environment
- acted as "gatekeeper" of production environment, approve solution deployments, implementing and monitoring production changes

• Microsoft BizTalk Server Administrator
- Microsoft BizTalk Server multi-server environment maintenance including configuration, installation, monitoring, performance tuning, space management, capacity planning and backup
- installed, configured, upgraded and troubleshoot BizTalk applications
Szymon Bochniak
Szymon Bochniak · współpracownik
wystawiono
Łukasz w trakcie naszej współpracy w dziale aplikacji TVN pokazał, że jest administratorem aplikacji o bardzo bogatej wiedzy z tematyki systemów aplikacyjnych Microsoft takich jak: Windows Server, SharePoint, Biztalk czy SQL. Jest to specjalista o nieocenionej wiedzy, od którego można się bardzo wiele nauczyć.
IBM Polska
IT Specialist
Provided tier-2 technical support of the DMS system (web-based workflow application) for both external and internal users as a member of the WAT Team (Workflow Administration Team).

• supported an application platform from application and infrastructure perspective
• coordinated and managed application tests and releases for all pre-production and production environments
• cooperated with development teams and 3rd line of support in the area of problem solving and system development
IBM IDC Brno
IT Specialist
IBM IDC Brno, Czech Republic
Provided tier-2 technical support of the internal IBM systems for both external and internal users as a member of the Backoffice and IT Service Management Teams.

• technical support of the IT service management (ITSM) tool for internal users including user access management,
• coordinator (Focal Point) for internal reporting tool. Responsible for communication, exchange information, and co-operation with the central "reporting" team
Orange Polska S.A.
Junior IT Specialist
Junior IT Specialist
• 1st/2nd line IT support for internal department users

Szkolenia i kursy

Certifications:

VMware Certified Professional 6.5 – Data Center Virtualization
ITIL® Foundation Certificate in IT Service Management (EXIN)


Courses:

VMware
VMware vSphere: Optimize and Scale [V6.5]

Microsoft
70-646 Windows Server 2008, Server Administrator
70-640 Windows Server 2008 Active Directory, Configuring
74-409: Server Virtualization with Windows Server Hyper-V and System Center
74-324 Administering Office 365 for Small Businesses

IBM Certificate
DB2 SQL Workshop

Other Courses
Windows Server 2008 Server Administrator 70-646 Technical Training
SharePoint 2010 Ignite Technical Training IT Pro / Dev
Microsoft BizTalk Server 2010 Administration Technical Training IT Pro
Advanced IT Pro Course for Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0

Specjalizacje

IT - Administracja
Administrowanie systemami
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Architektura
IT - Rozwój oprogramowania
Zarządzanie projektem
IT - Rozwój oprogramowania
Zarządzanie IT

Grupy

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Pierwszy Polak na podium... ostatni sezon schumachera... oby Kubica przejął pałeczkę... :)
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