пропозиції роботи
Lucyna Dybczak-Kowalska
IT Project Management, ITIL v3, MCTS
Polska,
Cała Polska
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Zarządzanie zmianą
Project Management
Zarządzanie projektami programistycznymi
Przywództwo w zespole
Zarządzanie zespołem
Języki
polski
ojczysty
angielski
biegły
Doświadczenie zawodowe
Tech Consultant in HP Enterprise Services
Hewlett-Packard Polska Sp. z o.o.
Servers Transformation:
- Consolidation and Elimination Project
- Consolidation and Elimination Project
Customer Project/Program Manager
- Manages customer project delivery (planning, executing, monitoring and controlling, closing phases)
- Manages project financials
- Provides reliable financial forecasts to HP PMO management and customer
- Manages client relationships
- Works on complex projects where analysis of situations or data requires an evaluation of multiple factors
- Delivers projects affecting multiple client divisions
- Coordinates and integrates the work efforts and deliverables of a large multi-function, multivendor project team
- Project spans multiple regions
- Manages projects with aggressive but achievable client deadlines
- Manages internal as well as external resources
- Mentors and encourages skill development of project team members
- Provides performance review input and indication of area of development for team members
- Manages project financials
- Provides reliable financial forecasts to HP PMO management and customer
- Manages client relationships
- Works on complex projects where analysis of situations or data requires an evaluation of multiple factors
- Delivers projects affecting multiple client divisions
- Coordinates and integrates the work efforts and deliverables of a large multi-function, multivendor project team
- Project spans multiple regions
- Manages projects with aggressive but achievable client deadlines
- Manages internal as well as external resources
- Mentors and encourages skill development of project team members
- Provides performance review input and indication of area of development for team members
IT Enginner in HP Enterprise Services
Hewlett-Packard Polska Sp. z o.o.
- ITIL
-Providing 2nd and 3rd level support to customers and partners
- Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customer's support needs
- Provide escalation support
- Escalate customer issues
- Complete documentation and follow up on all commitments and customer details
- Participation in new product development process
- Provide relevant product training
- Microsoft Windows XP desktop environment
- Microsoft Windows 2003 and 2000 Server environment
- Citrix Metaframe solution
- Peregrine Service Center
- Second and Third Line Support
- VPN Client (Cisco and AT&T)
- Symantec Backup Exec
- McAfee solution
- Administation HR and Payroll applications
- VMWare solution
-Providing 2nd and 3rd level support to customers and partners
- Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customer's support needs
- Provide escalation support
- Escalate customer issues
- Complete documentation and follow up on all commitments and customer details
- Participation in new product development process
- Provide relevant product training
- Microsoft Windows XP desktop environment
- Microsoft Windows 2003 and 2000 Server environment
- Citrix Metaframe solution
- Peregrine Service Center
- Second and Third Line Support
- VPN Client (Cisco and AT&T)
- Symantec Backup Exec
- McAfee solution
- Administation HR and Payroll applications
- VMWare solution
Infrastructure Analyses
-Providing 2nd and 3rd level support to customers and partners
- Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customer's support needs
- Provide escalation support
- Escalate customer issues
- Complete documentation and follow up on all commitments and customer details
- Participation in new product development process
- Provide relevant product training
- Microsoft Windows XP desktop environment
- Microsoft Windows 2003 and 2000 Server environment
- Citrix Metaframe solution
- Peregrine Service Center
- Second and Third Line Support
- VPN Client (Cisco and AT&T)
- Symantec Backup Exec
- McAfee solution
- Administation HR and Payroll applications
- VMWare solution
- ITIL
- Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customer's support needs
- Provide escalation support
- Escalate customer issues
- Complete documentation and follow up on all commitments and customer details
- Participation in new product development process
- Provide relevant product training
- Microsoft Windows XP desktop environment
- Microsoft Windows 2003 and 2000 Server environment
- Citrix Metaframe solution
- Peregrine Service Center
- Second and Third Line Support
- VPN Client (Cisco and AT&T)
- Symantec Backup Exec
- McAfee solution
- Administation HR and Payroll applications
- VMWare solution
- ITIL
IT Infrastructure Engineer
- Network administrator (Novell Netware 6.0, Microsoft
Windows 2003 Server)
- Creating users, groups, shares, etc.
- Helpdesk (support for 250 users)
- Daily backup (Veritas Backup System v.9 and v.10d)
- Member of virus team EMEA (McAfee Solution)
- File and Print Server (administrating and solving problem)
- Administrating FAX Servers (Faxus Pro)
- Administrating HR and Payroll system
- Assessor in SOX program
Windows 2003 Server)
- Creating users, groups, shares, etc.
- Helpdesk (support for 250 users)
- Daily backup (Veritas Backup System v.9 and v.10d)
- Member of virus team EMEA (McAfee Solution)
- File and Print Server (administrating and solving problem)
- Administrating FAX Servers (Faxus Pro)
- Administrating HR and Payroll system
- Assessor in SOX program
IT Enginner
Goverment Administration
- Network administrator (Novell Netware 4.6, Microsoft
Windows 2003 Server)
- Helpdesk (support for 50 users)
- Administrating Web Page
- Administrating financial system (invoice system)
- Support for printers, faxes, scanners
Windows 2003 Server)
- Helpdesk (support for 50 users)
- Administrating Web Page
- Administrating financial system (invoice system)
- Support for printers, faxes, scanners
Szkolenia i kursy
• ITIL v3
• 72-178, Microsoft Project 2010, Managing Projects
• MS 2151, Microsoft Windows 2000 and 2000
Server
• Installing and Administrating Active Directory In Microsoft Windows 2003 Server
• MS2400 – Installing and Managing Microsoft Windows
Exchange 2003
• MS-2596 Managing Microsoft Systems Management Server 2003
• ITIL Foundation
• Security of Computer Networks
• Cisco CCNA
• Novell NW 560
• Novell NW 570
• 72-178, Microsoft Project 2010, Managing Projects
• MS 2151, Microsoft Windows 2000 and 2000
Server
• Installing and Administrating Active Directory In Microsoft Windows 2003 Server
• MS2400 – Installing and Managing Microsoft Windows
Exchange 2003
• MS-2596 Managing Microsoft Systems Management Server 2003
• ITIL Foundation
• Security of Computer Networks
• Cisco CCNA
• Novell NW 560
• Novell NW 570
Edukacja
Akademia Menedżerów IT, studia podyplomowe
Wyższa Szkoła Biznesu w Dąbrowie Górniczej
Computer Science - Bachelor of Science, licencjackie
University of Wales, UK
Informatyka - Sieci i systemy komputerowe, inżynierskie
Bielska Wyższa Szkoła Biznesu i Informatyki
Specjalizacje
IT - Rozwój oprogramowania
Zarządzanie projektem
Grupy
Wyższa Szkoła Biznesu w Dąbrowie Górniczej
Akademia WSB (do dnia 15 kwietnia 2018 roku Uczelnia
nosiła nazwę Wyższa Szkoła Biznesu w Dąbrowie Górniczej) to jedna z najlepszych uczelni niepublicznych w Polsce.
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