Krzysztof Drewniak

Team Leader for Individual Contributors team

- supporting the team in day to day work
- managing working hours
- keeping the appropriate claim for every team member
- implementing agile principles inside team and other competencies

manage delivery, coordinate incoming requests and outcome deliverables
- plan, coordinate and balance incoming workload as well as managing in tools as well negotiating directly with external customer (managing current volume of workload, forecasting, drive to clarity on expectations, priorities and quality aspects), manage delivery of expected deliverables to customer
- build and maintain relationship and collaboration between account team, client and delivery team
- regular communication with account team and client
- participate in meetings related to service delivery for customer
- manage the delivery to achieve customer expectations, prevent complains and escalations
- develop knowledge on client tools, processes, applications
- trigger usage defect prevention process (and related methodologies and tools) when occurring issues in the delivery
- service measurement and reporting (productivity, performance, quality)
- accountability for account documentation related to service delivery
- cooperate to increase and maintain client satisfaction

Manage related queue, coordinate workload
-ensure that all data related to current workload are correct an are in tools
- participate in building and maintaining relationship and collaboration between requestors and delivery team
- regular communication with team nd requestors
- manage requests flow to achieve customer satisfaction
- manage delivery issues to appropriate teams
- develop knowledge on client tools and processes
- reporting

Creating packages, good knowledge of MSI, VBS, Windows XP and 7 environment