Klaudia Malinowska

Principal Accountabilities:

Providing support in all aspects of the selected IT systems and applications,
Day-to-day maintenance and proactive monitoring of production services and environments,
New functionality/product deployment and changes to existing solutions,
Providing technical expertise in supported systems to Business users,
Adhering to all service level agreements and metric requirements at all times,
Assistance on audit and operational controls related activities,
Highlight problems/blockages and take initiative to suggest ideas to change and improve processes,
Assist site management in providing solutions for new initiatives/business & revenue improvements,
Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised,
Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams.

Application support – service desk,
Participate in defining customer care process,
Participating in new projects on boarding,
Guide user through knowledge base,
Creating/maintaining knowledge base,
Automated alerting monitoring: tracking and escalation,
Incident tickets reporting,

- Consistently meet or exceed stringent individual and team performance metrics.
- Effectively utilize and demonstrate the use of internal IP tools to manage call volume, ticket resolution and individual and team performance.
- Provide dedicated IT incident resolution and management services 24x7 to customers by receiving, entering, troubleshooting, prioritizing, escalating and updating all IT incidents in Polish, English and French.
- Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company.
- Share knowledge and best practices within and outside the Team.
- Managing IT changes/problems flow within Team (Queue Manager Role)

Skills:

- Detailed oriented (important skill for call tracking and incident records)
- Excellent customer service skills (personable and confident, able to defuse difficult situations, adaptable to fast-paced, quickly changing environment, ability to remain calm under pressure)
- Good "research" skills, self-directed and self-motivated; good analytical problem solving abilities and troubleshooting skills.
- Specific application competencies must include Microsoft Office, Messaging platforms (Lotus Notes/MS Exchange), Reflections, Remote Desktop, Remote Control, Symantec Anti-virus (SAV), SMS, SAP, Blackberry support, Dazel.
- Working knowledge of networking in cross-platform environments, TCP/IP, remote connectivity, Windows 2000, Active Directory, client/server environments, email, mainframes, SAP, AS/400, Unix, terminal emulation software, remote control software.
- Working knowledge of printer hardware and software, and web portals.

- Consistently meet or exceed stringent individual and team performance metrics.
- Effectively utilize and demonstrate the use of IP internal IT tools to manage call volume, ticket resolution and individual and team performance.
- Provide dedicated IT incident resolution and management services 24x7 to customers by receiving, entering, troubleshooting, prioritizing, escalating and updating all IT incidents in Polish, English and French.
- Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company.

Praca na targach Pollutec w Lyonie.

prowadzenie biura, poszukiwanie klientów, opracowywanie strategii marketingowej

Podpisywanie umów z OFE, transfery z innych funduszy, poszukiwania klientów zainteresowanych innymi produktami AXA (fundusze inwestycyjne, ubezpieczenia itd.)

akcje promocyjne (Mattel, Play, Phillips); konferansjerka na akcji Wielkanoc z Pasażem Tesco.

prowadzenie ankiety na temat bezpieczeństwa w Krakowie

opieka nad dziećmi (wiek: 2, 6, 10), wspólna nauka, przygotowywanie posiłków, zabawa. Dodatkowo opieka nad domem.

sezonowa praca w ośrodku wypoczynkowym w Pobierowie

pomaganie dzieciom w odrabianiu lekcji, organizowanie ich wolnego czasu. Przygotowywanie sezonowych akcji (zbiórki zabawek, artykułów szkolnych) i zabaw dla dzieci (mikołajki, dzień dziecka etc.)