Joanna Makowska

1)Manage finance, accounting and administration services.
2)Maintain Key Performance Indicators at levels agreed with the Client & implement corrective actions to achieve KPIs if required
3)Manage the team of 100+ people through supervisors and team leaders
4)Plan & maintain budget, review actual cost against aspire and glide path
5)Set up high performance standards across the team
6)Ensure all staff comply with the policies and procedures at all times
7)Act as the representative when liaising with external parties (banks, auditors, tax advisors)
8)Liaise with other Towers within the organisation in order to ensure that the high quality services are delivered (Quality Team, Knowledge Management Team, Staffing Team, PMO)
9)Build and maintain a good relationship with the Customer, the Account Delivery Manager & the Client Manager
10)Ensure the high quality of services delivered & implement appropriate quality measurement
11)Investigate any complaints and allegations promptly (ideally anticipating & preventing them)
12)Drive implementation of improvement projects & optimization initiatives across all European countries

1)Manage travel expense reimbursement process
2)Transfer processes from other European countries to Poland, redesign & standardize them
3)Maintain Key Performance Indicators at levels agreed with the Client & implement corrective actions to achieve KPIs if required
4)Manage the team of 20+ people through team leaders
5)Plan & maintain budget, review actual cost against aspire and glide path
6)Set up high performance standards across the team
7)Ensure all staff comply with the policies and procedures at all times
8)Act as the representative when liaising with external parties (banks, auditors, tax advisors)
9)Liaise with other Towers within the organisation in order to ensure that the high quality services are delivered (Quality Team, Knowledge Management Team, Staffing Team, PMO)
10)Build and maintain a good relationship with the Customer, the Account Delivery Manager & the Client Manager
11)Ensure the high quality of services delivered & implement appropriate quality measurement
12)Investigate any complaints and allegations promptly (ideally anticipating & preventing them)
13)Drive implementation of improvement projects & optimization initiatives across all European countries

1)Book both PO & non PO invoices
2)Book employee expense claims
3)Book Corporate Credit Card statements and clarify discrepancies between statements and employee expense claims
4)Solve debit balances on both vendor & employee accounts
5)Solve discrepancies between invoices and purchase orders (cooperate with the Warehouse & Souring departments in order to set and design effective policies and procedures)
6)Book intercompany invoices and reconciling intercompany accounts
7)Prepare, review, execute & book payments
8)Review vendor statements and reconcile their account
9)Answer both vendor & employee queires directed by phone or via e-mail
10)Perform account reconciliation
11)Clarify discrepancies caused by exchange rates
12)Prepare set of regular reports and ad hoc reports as well

1) Maintain accounting books for external Customers
2) Book invoices & journal vouchers
3) Prepare CIT & VAT declarations
4) Prepare balance sheets & P&L sheets
5) Prepare regular reports & ad hoc reports as well