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Bartlomiej Krolicki

IT Director

Miejscowość:: ., Cała Polska

Strona www:: LinkedIN

Branże:: Informatyka/Administracja; Kadra zarządzająca; Obsługa klienta/Call Center

Podsumowanie zawodowe:: 11+ years of experience in Information and Communication Technology (ICT):

Strategy, Budgeting, Team building, Management, Architecture, IT Outsourcing development on EME region.

Specialties:

IT Strategy, IT Business Relationship Management, Project Portfolio Management (PRINCE2 Foundation, PRINCE2 Practitioner, TS: Microsoft Office Project 2007 - Managing Projects), IT Services Management (ITIL Foundation), IT Risk Management, IT Change Management, IT Team/ Technology Development (startup and growth organizations), Consulting/ Outsourcing, Accountancy Management, Strong Technical Background (CCNA, CCDA, CCNP, MCP).

Zobacz pełny profil

Doświadczenie i referencje

Firma:: Cyclad Polska Sp. z o.o. (od 2012-01)

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Stanowisko:: Head of ITO Services Centre

Obowiązki:: 1. Build and execute ITO business growth and group IT organization strategy
2. P&L and Contracts Management
3. Sales Channel Management including Sales plans realization execution
4. ITO Marketing actions Management
5. PMO Channel Management
6. IT Team Management
7. ITO, Technical L&D and internal IT budgets Management
8. On-going analysis to provide cost effective ITO solutions and improvements
9. Service Delivery Model Management
10. Global Cyclad Group Tools Delivery

Firma:: Cyclad Polska Sp. z o.o. (od 2009-08 do 2011-12)

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Stanowisko:: IT Director

Obowiązki:: 1. Develop IT strategy in support of the company’s mission and core objectives.
2. Develop operating budget and monitor implementation to ensure financial targets met.
3. Create, direct, plan and oversee activities of the IT Department.
4. Recruit, direct, control, motivate and develop IT Department members.
5. Launch and maintain customer service platform (helpdesk + full infrastructure monitoring/ remote management).
6. IT Outsourcing development on European/African Market (Poland, France, Morocco).
7. Clients requirements analysis, offers preparation, negotiate SLAs with clients/ Service Providers/ Partners and monitor service delivery to ensure agreed targets met.
8. IT projects specification creation and pre-completed project team management.
9. Acting as BID/ Transition Manager.

Firma:: Capgemini Polska (od 2008-02 do 2009-07)

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Stanowisko:: Technical Project Manager

Obowiązki:: 1. Participate in the business & internal IT projects.
2. SPOC for all IT projects (i.e. provide support to Transition Managers in the area of IT services setup).
3. Translate business needs to the technology projects.
4. Developing infrastructure, processes and procedures for business critical 24/7 operations and IT department.
5. Oversee the knowledge transfer requirements during project lifetime.
6. Work with Capgemini regional support teams and 3rd party suppliers.
7. Management of project documentation.
8. Desktop, Network and Security Team Management.
9. Report to IT Manager.

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Capgemini UK (2008-05 - 2008-06)
Technical Project Manager

For leading Company within Energy Industry in UK and US responsible for build and coordinate international technical project team to achieve technical scope of the bid project (8th of biggest Capgemini projects, across 3 countries) within very limited timelines. Primary point of contact for all questions regarding scope and project requirement.

Project goals: design, document and price the resilient voice/telephony/network/Citrix architecture to support 3900+ FTEs working on services for a client based in the UK, India and Guatemala with over 80+ applications support needed.

Had to be identified: proposed build/ transition timescales, risks, numbers of FTEs required and skill sets to deliver the transition, full set-up/ transition/ run cost breakdown by region: UK/Central America/India.

Firma:: Capgemini Polska (od 2007-07 do 2008-07)

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Stanowisko:: IT Coordinator

Obowiązki:: 1. IT support team coordination (network, desktop, server, telecoms engineers).
2. Service Desk services management.
3. Day to day internal IT service delivery.
4. Allocate ITO IT technical resources with project plans.
5. Creating support procedures for ITO IT service desk.
6. Report to IT Manager.
7. Technical Project Manager to provide technical design and solution implementation in the area of network, desktop and server for projects (companies in Europe, North America and Australia which have been outsourced).

Firma:: Capgemini Polska (od 2006-08 do 2007-06)

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Stanowisko:: Network Solution Architect & Engineer

Obowiązki:: 1. Supervising network projects (companies in Europe, North America and Australia which have been outsourced) as main network engineer and technical project manager in regards to knowledge gathering, designing and implementation. After handover phase network support for projects.
2. Management of Capgemini network, including Cisco/ Juniper devices.

As a backup:
3. Active Directory management.
4. Technical support for employees (software issues).

Using Remedy/ EARS system.

Firma:: Regionalna Akademia Cisco (od 2004-03 do 2007-05)

Stanowisko:: Cisco Certified Academy Instructor

Obowiązki:: Preparing students to pass CCNA and FWL exam.

Firma:: Wydawnictwo informatyczne Helion S.A. (od 2003-11 do 2006-07)

Stanowisko:: The proof- reader and essential editor of books

Obowiązki:: 1. Merytorical Correct - rely on finding all mistakes during book translation (some substantial mistakes can occur) and there are no faultless writers that's why another errors can be generated. But the most important thing is that a whole book had to be essentially correct (even if it's against the author).
2. Merytorical Redaction - usually rely on writing a book from the beginning once again. It's used in almost all kinds of publications (consolidation from a big book to small handbook) or during the actualization process of given subject to newer version.

Basic subjects: Computer networks & Linux OS.

Firma:: Centrum Komputerowe Politechniki Slaskiej (od 2000-11 do 2006-08)

Stanowisko:: Network Solution Architect & Engineer

Obowiązki:: 1. Administration of Polish regional network with over 60 000 users in 10 cities.
2. Management MAN/LAN active network & telecommunication devices: Cisco, Juniper, Alcatel, Fore/Marconi, 3Com, Panasonic (Digital Hybrid Telephone System KX-TD816PD), Ericsson (Cellink: PSTN GSM Gateway), Nokia (22 and 33 - PBX connectivity terminal),
3. Designing MAN network: supervision of the enlargement of the cable- infrastructure & reconstruction of the infrastructure, preparation of the technical part of MAN/LAN motion.
4. Administrative supervision over local area networks in Academical Campus
5. Reparing and updating of documentation of fiber-optic networks

Taking part in creation of Polish Educational National backbone network - PIONIER 10GB.

Edukacja

Uczelnia:: Akademia Ekonomiczna w Krakowie (2007-09 - 2009-04)

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Kierunek:: European MGMT Studies - MBA type, Thesis:Use of IT Technologies for increasing hot desk effectiveness based on PRINCE2.

Poziom studiów:: studia podyplomowe

Uczelnia:: Politechnika Śląska w Gliwicach (2000-09 - 2006-06)

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Kierunek:: Computer Science, Thesis: Routing and security policies in "Slaska Akademicka Siec Komputerowa" network.

Poziom studiów:: inżynierskie

Informacje dodatkowe

Przebyte kursy:: 2011.08 TS: Microsoft Office Project 2007, Managing Projects
2011.04 CCDA – Cisco Certified Design Associate (DESGN #640-863).
2011.02 CCNP – Cisco Certified Network Professional (2008.05: BCMSN #642-812, 2008.11: BSCI# 642-901, 2011.02: TSHOOT #642-832)
2009.11 Workshop: SLA contracts as organizations effective support.
2009.01 PRINCE2 Practitioner.
2009.01 ITSC Level 1 Certified.
2008.11 Workshop: Management accountancy.
2008.10 Workshop: Effective Manager (Motivation, Team Development, Expose)
2008.08 Worhskop: Situation Management (Employee Development).
2008.07 PRINCE2 Foundation.
2008.05 ITE Level 2 Certified (Capgemini internal).
2008.04 ITIL Foundation (#ITV2F).
2008.02 Workshops: IDF - Infrastructure Design Framework (Capgemini University).
2007.08 Workshops: Leader Academy (Motivation, Task Tracking, Feedback).
2006.06 Implementing and Supporting Microsoft Windows XP Professional and Managing a Microsoft Windows Server 2003 Environment (Microsoft Approved Course – Certificate of Achievement).
2005.12 CCAI – Cisco Certified Academy Instructor (CCNA courses & FWL).
2005.12 CCNA - Cisco Certified Network Associate (#640-801).
2005.03 Workshops: Bussiness Phone O&M- Ericsson.
2005.01 Workshops: Nexans Cabling Solutions - Category 7.
2003.06 Workshops: Wireless Networks – WLAN.
2001.10 ASE – Alcatel Switch Expert.