offline

Aymen Abdeljaoued

Branże:: Instalacja/Utrzymanie/Serwis; Inżynieria/Elektronika/Technologia; Obsługa klienta/Call Center

Zobacz pełny profil

Doświadczenie i referencje

Obowiązki:: I'm responsible for providing 1st or 2nd line support for customers' via e-mail or telephone, solving IT related issues, providing technical support, preparing analysis, providing feedback to users, maintaining high standards of customer service according to procedures
change the password for the computer and the Outlook and SAP account and VPN by using (Active directory, SAP Security, RSA Security)
maintenance and troubleshooting of Microsoft Office
Verification of tickets that are not properly sent to the appropriate groups by (Service Centre).
Verification t of the user in the server by connecting to the server by (CITRIX).
Creation of the incident and task by (Remedy).

Firma:: I S I – Internship \( industrial systems engineering\) (od 2010-05 do 2010-07)

Stanowisko:: final project study (design and construction of a rotary encoder)

Firma:: I S I – \( industrial systems engineering\) (od 2010-03 do 2010-05)

Obowiązki:: Managing a team of 2 people, daily monitoring of implementation of the project indicated by the company.

Obowiązki:: Managing a team of 2 to 4 people, daily monitoringof the progress of maintenance of telephone lines of customers.

Uczelnia:: training center \\(Sakit Ezit Sfax\\) (2008-09 - 2010-07)

Zobacz stronę uczelni »

Kierunek:: Higher technical certificate in Automation and Industrial Computing

Przebyte kursy:: IT Qualifications:

Computer:

Knowledge of: Word, Excel, Access, PowerPoint, Publisher, Open Office.

Programming skills:

- Turbo Pascal.
- C.
- SFC and Ladder (Step7, TwidoSoft PL7).
- Supervision: IO visual, Visual PLC PL7 Pro, PIC-C, Mikro C, Assembler.

Base protocols:

ModBus TCP / IP, IP, TCP, FTP, HTTP

Computer networks:

TCP / IP, ETHERNET, Administration, Design and Installation of LAN /WAN and wireless networks without son, Programming Client / Server

Automata:

Twido (Schneider), Siemens, Omron, Tle mechanics TSX 17/20

Concepts:

Microcontroller programming, wiring diagram, installing the transmitter calibration and installation of regulators