Umiejętności
Zarządzanie klientami
Active Directory
procesy biznesowe
CCNA
Cisco IOS
Cisco Networking
Exchange 2010/2007/2003
HP Service Manager
Hyper-V
Zarządzanie incydentami
IT Operations
Strategia IT
ITIL
ITIL Service Strategy
Linux
Middleware
Bezpieczeństwo sieci
Office 365
Zarządzanie problemami
Zarządzanie relacjami
Service Desk Management
SQL
System Center
Windows Server
SQL Server
System Windows
Azure
bezpieczeństwo sieci
ECDL Advanced
ABB
MCP: Administering Windows Server 2012
GPO policy
Help Desk IT / Support IT
Języki
angielski
biegły
Doświadczenie zawodowe
Windows Server Administrator
Westrock
Provide implementation, technical support and administration for Windows-based systems across Company,including application system
Support for companywide initiatives.
Assistance for Application, Database and System Administrators with application/system specific disaster recovery implementation and testing
Identification issues with hardware components
Support for companywide initiatives.
Assistance for Application, Database and System Administrators with application/system specific disaster recovery implementation and testing
Identification issues with hardware components
Senior IT Technician
Kokis S.C.
Use operating Systems present in different networks
use software applications and software tools:
operate nework hardware:
configure hardware and software:
design and build Local Area Network;
set up and administer databases.
determine reasons for computer hardware failure.
replace adapters/cards and other hardware modules
use IT documentation in Polish and English.
comply with work safety and hygiene regulations, fire protection regulations and environment protection
requirements while performing occupational tasks.
provide first aid to the injured due to accidents at work
use software applications and software tools:
operate nework hardware:
configure hardware and software:
design and build Local Area Network;
set up and administer databases.
determine reasons for computer hardware failure.
replace adapters/cards and other hardware modules
use IT documentation in Polish and English.
comply with work safety and hygiene regulations, fire protection regulations and environment protection
requirements while performing occupational tasks.
provide first aid to the injured due to accidents at work
Operations Specialist
Administration and maintenance of HP Service Manager
Troubleshooting issues related to tool and technology
Management of Active Directory services
Management of Windows Server, Apache, SQL, Tomcat servers
Create and maintainance of Incident and Change processes according to ITIL
Communication with team members split around world
Management and restoration of MS SQL databases
Scripts development in JavaScript to improve functionality of system
Software development to import emails from Office 365 mailboxes
Troubleshooting issues related to tool and technology
Management of Active Directory services
Management of Windows Server, Apache, SQL, Tomcat servers
Create and maintainance of Incident and Change processes according to ITIL
Communication with team members split around world
Management and restoration of MS SQL databases
Scripts development in JavaScript to improve functionality of system
Software development to import emails from Office 365 mailboxes
Service Desk Agent, Technical Sales Rep V
Hewlett-Packard Enterprise Services Ltd.
First line of support for St. James Place Finance management support partners and employees of company.
This covers but is not limited to:
- Microsoft Windows Vista, 7 and 8.
- Microsoft Office 2003, 2007, 2010, 2013.
- Swift (Finance management system)
- Microsoft Active Directory users management.
- Mac OS X 10.6, 10.7, 10.8, 10.9.
- Apple iPad (all generations).
- Microsoft Exchange 2007 and 2010.
- Citrix Receiver and Online apps.
- Cisco Systems VPN.
- Symantec VIP Manager.
- BlackBerry Enterprise Manager.
- Microsoft App-V and Remote Desktop Management.
First and second line remote support looking after the end user community of the FCC Environment customer.
This covers but is not limited to:
- Microsoft Windows XP and Windows 7.
- Microsoft Office 2000, 2003, 2007, and 2010.
- SunSystems4.
- GLADIS (Bespoke Weighbridge Software).
- Cisco Systems VPN.
- Barracuda Spam Filter Management.
- User account management, Active Directory, SunSystems4, SQL Accounts.
- Service requests - installing misc software and hardware.
In this role I work very closely with all of the other support teams. I will often get involved in issues that are outside the scope of Desktop support to fit requirements. E.g. Exchange Message Tracking, setting up DHCP reservations for printers, creating and managing SQL accounts, updating SQL tables, network diagnostics etc.
First and Second line support for Ministry of Justice.
Used technologies:
- Microsoft Windows XP.
- Microsoft Office 2003/2007.
- Microsoft Remote Desktop.
- NOMIS (Prisoners Information System)
- Phoenix system.
- BlackBerry devices.
This covers but is not limited to:
- Microsoft Windows Vista, 7 and 8.
- Microsoft Office 2003, 2007, 2010, 2013.
- Swift (Finance management system)
- Microsoft Active Directory users management.
- Mac OS X 10.6, 10.7, 10.8, 10.9.
- Apple iPad (all generations).
- Microsoft Exchange 2007 and 2010.
- Citrix Receiver and Online apps.
- Cisco Systems VPN.
- Symantec VIP Manager.
- BlackBerry Enterprise Manager.
- Microsoft App-V and Remote Desktop Management.
First and second line remote support looking after the end user community of the FCC Environment customer.
This covers but is not limited to:
- Microsoft Windows XP and Windows 7.
- Microsoft Office 2000, 2003, 2007, and 2010.
- SunSystems4.
- GLADIS (Bespoke Weighbridge Software).
- Cisco Systems VPN.
- Barracuda Spam Filter Management.
- User account management, Active Directory, SunSystems4, SQL Accounts.
- Service requests - installing misc software and hardware.
In this role I work very closely with all of the other support teams. I will often get involved in issues that are outside the scope of Desktop support to fit requirements. E.g. Exchange Message Tracking, setting up DHCP reservations for printers, creating and managing SQL accounts, updating SQL tables, network diagnostics etc.
First and Second line support for Ministry of Justice.
Used technologies:
- Microsoft Windows XP.
- Microsoft Office 2003/2007.
- Microsoft Remote Desktop.
- NOMIS (Prisoners Information System)
- Phoenix system.
- BlackBerry devices.
Despatch operator
Maintenance and processing of orders
Communication with Vendors and Customers
Work in fast-paced environment.
Communication with Vendors and Customers
Work in fast-paced environment.
Szkolenia i kursy
ITIL Foundation
ITIL Intermediate: Planning, Ptotection and Optimalization
Microsoft Hyper-V and System Center Certified Specialist
Microsoft Certified Professional
Microsoft Certified Solution Associate: Windows Server 2012
First Certification in English
ECDL Advanced
Cisco Certified Network Associate
Installing and Configuring Windows Server 2012
Administering Windows Server 2012
System Center 2012 Operations Manager
ITIL Intermediate: Planning, Ptotection and Optimalization
Microsoft Hyper-V and System Center Certified Specialist
Microsoft Certified Professional
Microsoft Certified Solution Associate: Windows Server 2012
First Certification in English
ECDL Advanced
Cisco Certified Network Associate
Installing and Configuring Windows Server 2012
Administering Windows Server 2012
System Center 2012 Operations Manager
Edukacja
Specjalizacje
IT - Administracja
Administrowanie bazami danych i storage
IT - Administracja
Administrowanie sieciami
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie IT
Organizacje
MDK Blachownia
Klika Kraków
Klika Kraków