offline

Anna Woźniak

Branże:: Hotelarstwo/Turystyka/Katering; Informatyka/Administracja; Sport/Rekreacja

Zobacz pełny profil

Doświadczenie i referencje

Obowiązki:: - Full administration of RightNow CRM tool
- Project management and coordination
- Day-to-day IT operations and troubleshooting when problems arise

Obowiązki:: - Under general supervision, monitors and evaluates the quality of inbound and/or outbound telephone calls.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Act as a subject matter expert.

Firma:: Capgemini ITO Kraków (od 2008-08 do 2010-01)

Zobacz profil firmy »

Obowiązki:: - Validate incoming Requests for Change
- Build Changes into Forward Schedule of Changes
- Escalation to Change Owners and Team Leaders as appropriate
- Check content and validity of incoming Requests for Change and obtain missing information from Requesters if needed
- Ensure changes are properly ascribed to Change Owners,
- Ensure the impacts of minor changes are assessed, refer major changes to the Change Manager

Obowiązki:: - Provide the highest standard of service to guests
- Register, process and greet customers promptly
- Arrange for special services requested by the customer
- Allocate rooms and issues appropriate keys
- Run shifts by oneself when required
- Handle incoming guest room reservations
- Be aware at all times of current room status and room availability and all current and future hotel promotions
- Increase hotel revenue by promoting food and beverage alternatives within the Hotel
- Communicates effectively with customers, colleagues and supervisors
- Exchange foreign currency

Firma:: Clarion Hotel Greensboro Airport, NC, USA (od 2007-08 do 2007-10)

Obowiązki:: - Manage and resolve all guest complaints (and compliments) in a professional and courteous manner
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
- Ensure that the front desk and back office is clean and well organized
- Resolve complaints and inquiries concerning service and facilities
- Communicate with public, hotel staff and management in a professional manner
- Initiate and monitor shift checklists for proper completion of tasks
- Provide effective communication to all departments of guest activity
- Effectively coordinate relocation of guests when necessary
- Maintain a high level of professional appearance and demeanor

Firma:: Centerplate Greensboro Coliseum, Greensboro, NC, USA (od 2007-07 do 2007-10)

Uczelnia:: Akademia Wychowania Fizycznego im. Bronisława Czecha w Krakowie (2003-10 - 2008-05)

Zobacz stronę uczelni »

Przebyte kursy:: Adobe® Photoshop® CS2: Fundamentals, Capgemini
Outlook Advanced, Capgemini
ITIL: Configuration and Release Management, Capgemini
ITIL: Continuity and Availability Management, Capgemini
ITIL: Financial and Security Management, Capgemini
ITIL: Problem and Change Management, Capgemini
ITIL: Service Level and Capacity Management, Capgemini
ITIL: The Service Desk and Incident Management, Capgemini
Reservations, Radisson SAS Kraków
Wine Training, Radisson SAS Kraków
Kasjer kas złotowo walutowych, Polskie Towarzystwo Ekonomiczne Oddział w Krakowie
Segmentation, Revenue and Goldpoints, Radisson SAS Kraków
Upselling, Radisson SAS Kraków
BHP i pierwsza pomoc przedmedyczna, Radisson SAS Kraków
Yes I Can, Radisson SAS Kraków
Orientation Training, Radisson SAS Kraków
Opera, Rezidor e-learning course
Profit Manager, Choice Hotels e-learning course
TIPS Training for Alcohol Servers, Centerplate, Greensboro, NC, USA
Instruktor rekreacji, snowboard, Akademia Wychowania Fizycznego w Krakowie
Intensywny kurs języka włoskiego, średniozaawansowany, Włoski Instytut Kultury w Krakowie
Przewodnik miejski po Krakowie, AUTiP Renesans, Kraków
Pilot wycieczek, Hubertus Tour, Kraków
Wychowawca kolonijny, Biuro Turystyki Jaworzyna Tour, Kraków
Instruktor rekreacji, narciarstwo zjazdowe, Akademia Wychowania Fizycznego w Krakowie