Aleksandra Konieczna

o Maintain strong and professional relationship and partnership with internal and external customers, partner teams, colleagues and superiors
o Product and Process expertise
o Knowledge Management Coordinator
o Lean Six Sigma certification
o Improvement Project completion
o Improvement Project coordination
o Quality Methodology

o Answering customers' software related enquires via e-mail or phone globally
o Technical support for numerous customers enquires
o Maintain strong and professional relationship and partnership with internal and external customers, partner teams, colleagues and superiors
o consultation
o Lead for numerous supporting teams, Product and Process Engineers coordination in order to solve the query
o Creation of documentation and instructions, implementing new procedures, regular updating of the existing documents
o Lead for trainings as Global SME
o Processing the customer payments and creating invoices using the S.A.P. tool
o Preparing quarterly reports
o Lead in many process improvement projects
o Key role in tasks and business transition from Galway (Ireland) to Wroclaw (Poland)
o Business Continuity Process Coordinator

o Customer service and the costumer related activities
o Performing basic accounting for the manager of the catering service, as the issuing of invoices and bills required
o Help desk at the reception
o Accommodation of the clients
o Housekeeping activities
o Coordination with the rest of the team