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Aladdin Abdel Wahed

Technical Support Specialist, Guest-Tek Interactive Entertainment Sp. z o.o

Miejscowość:: Zobacz profil »

Warszawa, mazowieckie

Branże:: Informatyka/Administracja; Internet/E-Commerce; Obsługa klienta/Call Center

Zobacz pełny profil

Doświadczenie i referencje

Firma:: Guest-Tek Interactive Entertainment Sp. z o.o (od 2009-02)

Stanowisko:: Senior IT Support Specialist

Firma:: Guest-Tek Interactive Entertainment Sp. z o.o (od 2008-01 do 2009-10)

Stanowisko:: Technical Support Specialist

Obowiązki:: Working on customer Internet issues that are moderately difficult, requiring judgment in resolving the issue or making recommendations for solutions which follow company guidelines.

Solving problems by analyzing facts and data and using sound judgment to arrive at the most effective solution.

Using conflict resolution skills to diffuse difficult situations with clients while offering them a solution to their problem.

Troubleshooting client connections from both the network side as well as the PC side.

Maintaining knowledge of new innovations.

Devising creative and innovative approaches where established criteria do not currently exist.

Supporting Internet connection in many hotels all over the world, troubleshooting network issues with guests and hotel staff from client and server side.

. only English language used
. troubleshooting with people from the USA, UK, Canada, Australia, Japan, China, countries of the Caribbean Sea
. supporting exclusive hotels: Hilton, Marriott, Residence Inn Courtyard by Marriott, Sheraton, Ritz-Carlton, Intercontinental, Sofitel, Hyatt, Holiday Inn

more technical details:
. switches, access points and modems: Zyxel, Intel, IBM, Cisco, HP
. Windows 95/98/NT/Me/2000/2003/XP/Vista, Mac OS X, Linux, Unix
. troubleshooting VLAN, VPN issues with the connection
. VoIP phones: Netgear, Belkin; using Avaya VoIP phones
. game consoles: XBox, PS3, Nintendo
. smartphones: HP, Asus, SE, Nokia, BlackBerry
. cooperation with interpreters and Canadian departament of the company

Firma:: Rotana Channels (od 2004-11 do 2007-05)

Stanowisko:: Help Desk

Firma:: National Bank of Egypt (od 2002-10 do 2004-10)

Stanowisko:: Obsługa klienta

Edukacja

Uczelnia:: Wyższa Szkoła Informatyczna w Kairze (1997-09 - 2002-05)

Zobacz stronę uczelni »

Kierunek:: informatyka

Poziom studiów:: inżynierskie

Uczelnia:: El Zayton Commercial College w Kairze (1993-09 - 1997-05)

Zobacz stronę uczelni »

Kierunek:: Dyplom w Commercial

Poziom studiów:: studia podyplomowe

Informacje dodatkowe

Przebyte kursy:: 2006 kurs MS Visual Studio 2005.
2003-2004 BBSA program (Basic Business Skills Acquisition).
Certyfikat z jęz angielskiego i MS office.